Customer Service Manager

Summary/Objective
To provide effective support to the Company's key accounts. Continuously strive to improve service excellence by pro-actively developing relationships and delivering a professional service.

Essential Functions/Responsibilities
-Develop relationships, along with having a pro-active approach with customers & understanding their requirements.
-Provide a single point of contact for key accounts and escalate any issues as appropriate.
-Offer support for operational changes along with communicating the impact of change to management.
-Ensure that service to the customer is always of the highest standard and quality.
-Support all day-to-day material requests, from the point of Quote to Sale and remittance.
-Manage and report on all contract performance data.
-Contract material demands and action appropriate responses to maintain and improve contract performance including pre-emptive material sourcing and monitoring of stock with support from the relevant product and support teams.
-Review and monitor repair work sent to the customer.
-Oversee customer consignment contracts with support from relevant product manager.

Travel
Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.

Competencies
Flexible
An excellent communicator
Professional
Ambitious / Driven
Conscientious
Works effectively as 'part of the Company team', communicates positively at all levels both internally and externally.
Has excellent interpersonal, communication, organizational, and time management skills
Has a professional and flexible approach
Ability to effectively problem solve and use initiative.

Required Education and Experience
Bachelor's degree from an accredited university or college & at least 3 additional years ofcustomer/contract management experience
Or
▪ at least 5 + years of customer/contract management experience
Preferred Education and Experience
3+ years' customer support experience.
3+ years' experience in the aviation industry.