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Customer Support Centre (CSC) - Europe Africa & Middle East Technical Support Engineer

Publié
Support et services client Gloucester , Royaume-Uni CDI Temps complet
Publié

Parlons de votre future mission

Applications are now invited for the above position in our newly created Customer Support Centre (CSC) based in Gloucester, UK. Reporting to the CSC Manager, EAME Region your responsibilities will include the following:-
Technical Support Engineer General Responsibilities
• To directly manage Airline and/or MRO (Maintenance Repair and Overhaul) accounts within the EAME region and to be a focal point for any ‘Technical Requests' for the three product divisions of Safran Landing Systems – Landing Gear, Wheels and Brakes, plus Braking, Steering and Monitoring Systems Equipment.
• Provide timely support in line with customer required date (CRD) including for both on-wing and in shop requests and ensuring strict compliance with flight safety regulations at all times.
• To ensure complete answers are provided to customer requests, interface and coordinate with the internal functions within Safran LS including Product Support Engineering (PSE) teams for all three product divisions, Product Support Management, Customer Support Management and Engineering teams etc
• Provide support and close coordination with direct CSC management and other CSC teams including Key Account Management and Tools & Process team to ensure daily priorities are managed
• Utilising the existing tools (CRM / MS Dynamics) for all requests including documentation, traceability as well as on-wing repairs (RDAS) etc
• Daily Management of Aircraft on Ground (AOG) activity and support urgent requests from customers in respect of the AOG rules
• Required to support the Global Out-of-Hours AOG Desk by working a weekend day-shift on a rotation basis.
• Support routine travel to customers, when needed, within the EAME region in line with the annual visit planning
• Promote to customers usage of the many support tools available via our online portal

Parlons de vous


In order to effectively carry out this role, you will need to be able to demonstrate the following competencies:

• Experience of managing customer relationships
• Customer Mindset and Customer focused
• Analytical and Problem solving methodology
• Positive approach to working as part of a team and also independently
• Ideally experience in some of the current applications / tools including: MS Dynamics, Tech Pubs Documentation, CRM, On base etc
• A working knowledge of Safran Landing Systems organisation, Systems and Products
• Effective communication skills including both verbal, written and presentation
• A flexible approach to support Out-of-Hours AOG Management and potential customers visits

Educated to HND standard or equivalent work related experience, you will ideally have worked in Airline, MRO or Customer Services position and be able to demonstrate a working knowledge of the general responsibilities outlined above. As part of a team that ensures results, you will liaise with customers and internal functions alike.

Quelques précisions

International travel may be required.

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Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 76 800 collaborateurs pour un chiffre d'affaires de 15,3 milliards d'euros en 2021, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran s'engage dans des programmes de recherche et développement qui préservent les priorités environnementales de sa feuille de route d'innovation technologique.

Safran est classé 3ème meilleur employeur mondial dans son secteur par le magazine Forbes en 2021.


Safran Landing Systems est le leader mondial des fonctions d'atterrissage et de freinage pour aéronefs. Safran Landing Systems est partenaire de plus de 20 avionneurs dans les domaines du transport civil, régional et d'affaires et dans le domaine militaire, et équipe plus 27 000 aéronefs.

76 800
collaborateurs dans le monde
27
pays dans lesquels Safran est présent
35
familles de métiers
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