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Customer Service Manager

Publié
Société : Safran Domaine d'activité : Commercial / marketing Emplacement : Gloucester , Pays de Galles , Royaume-Uni Type de contrat : CDI Durée du contrat : Temps complet
Publié

Parlons de votre future mission

Safran UK are the Shared Services Centre for Safran, working in conjunction with entities around the UK. Due to internal promotion and growth, we are now recruiting for two Customer Service Managers to join one of our teams!

These roles are part of the EMEA Team based in our Treforest, Cardiff office reporting into the Customer Service Leader. The purpose of the role is to provide effective support to the Company's key accounts, continuously striving to improve service excellence by pro-actively developing relationships and delivering a professional service.

Key Responsibilities & Duties include;
• Develop relationships, along with having a pro-active approach with customers & understanding their requirements
• Provide a single point of contact for key accounts and escalate any issues as appropriate
• Offer support for operational changes along with communicating the impact of change to management
• Ensure that service to the customer is always of the highest standard and quality
• Support all day-to-day material requests, from the point of Quote to Sale and remittance
• Manage and report on all contract performance data
• Contract material demands and action appropriate responses to maintain and improve contract performance including pre-emptive material sourcing and monitoring of stock with support from the relevant product and support teams
• Review and monitor repair work sent to the customer
• Oversee customer consignment contracts with support from relevant product manager

Et en complément ?

Our employees are at the heart of our success, as we work together for our sustainable future. There are four people fundamentals that underpin life at Safran:

• We believe in and promote diversity and inclusion as key values across our business
• We develop our colleagues skills and build opportunities so you can shape our future
• We create a trustworthy work place to support you, as you dare to act and innovate
• We encourage collaboration and mutual support for you and your colleagues

Parlons de vous

Preferred knowledge of the CFM56
Previous experience in the aviation industry
Successful track record in a similar capacity working with customer/contract management experience
A professional relationship-oriented approach to managing successful customer accounts
Educated to Degree level
Ability to develop, manage, and maintain customer accounts
Good all round computer skills

Safran UK offers a range of benefits to support you in and out of the workplace:

• We work a shorter day on a Friday!
• 25 days holiday + UK Bank Holidays, plus the option to buy and sell holiday
• Share scheme options
• Pension scheme (up to 8% match) and life assurance (4x salary)
• Benefits portal - health and wellbeing, lifestyle, technology and self-development courses
• On-site parking
• Involvement in STEM and community activities, inter-company sporting events and wellbeing initiatives

What's my next step?

Please apply by uploading a CV and cover letter, and if your experience matches what we're looking for, one of our recruitment team will give you a call

Diversity & Inclusion

We want Safran UK to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We're committed to building a strong, diverse workforce and making Safran UK an inclusive place to work.

Quelques précisions

There is no regular travel required with this role

Localisez votre futur site

Cheltenham Road East GL2 9QH

Gloucester

Pays de Galles Royaume-Uni

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