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Program Support and Services Manager (Aftermarket)

Safran Seats Programme Cwmbran , Angleterre , Royaume-Uni CDI Temps complet

Parlons de votre future mission

For more than 80 years, Safran Seats has been a premium manufacturer of First and Business Class seating systems for passenger airlines.
With the largest seats portfolio of all seats suppliers, we pride ourselves on innovation, customization, quality and industrial design.
Safran Seats GB, based in Cwmbran, South Wales is a 100% owned subsidiary of Safran Seats. We currently have 800+ employees (across 3 sites in the UK- Cwmbran, Newport and Brackley).
Seats GB offers:
• Unique and High-end Quality products
• Market leader in Bespoke aircraft seating
• Passenger Experience Expertise
• In-house design studio and group Synergies
• Dedicated production line and Industrialisation facilities
• Bespoke capabilities
• Co-creation abilities

Directly reporting to the Aftermarket Senior Program Manager, the role of Program Support & Services Manager is to contribute to program, project and business line management and performance. You will provide support for operational teams to help achieve their cost objectives (including sales targets for program aspects), delivery and quality objectives. This also encompasses managing risks and opportunities, and deliverables. As delegated by the program, project, depending on their scope of responsibility, you are responsible for the following duties and tasks.

Key Responsibilities & Duties;
A) Manage the aftermarket in-service Program within your BU, in relation with the Program Customer Support and Services Manager, to ensure customer satisfaction, adherence to program tollgate dates, and balanced workloads.
B) Be part and an active member of the IPT from S1 to S12 gates.
C) Organize and facilitate the management process (reviews, milestone reviews, decisions and actions)
D) Propose decision-making scenarios and help prepare decision-support documents
E) Develop and maintain relationships with the assigned internal customers.
F) Work closely with sales, engineering, supply chain, front office and other departments as necessary to ensure the delivered product fulfills the contracted and customer accepted definition while working to eliminate or adjust process issues that prevent successful delivery of customer program commitments.
G) Puts in place all necessary actions in order to ensure that the 3S budget and customer satisfaction are on target
H) For activities that are 100% for 3S, assists and prepare all necessary S1 to S12 Prompt review within your BU.
I) Manage consistent, timely and precise communications with the PCSM on issues concerning the in service fleets and contracted customer programs.
J) Support methods and tools teams in maintaining business tools and the management reference system
K) Be comfortable and familiar with (multi-cultural) international business practices which includes being sensitive to the various cultures and/or customs of a large international customer base that the company interfaces with daily.

Et en complément ?

L) Facilitate communication between other members of the team and the BU

Parlons de vous

Comprehensive understanding of the program/project environment (organization, workflow);
Excellent communication and interpersonal skills;
Effective and motivational leadership skills;
Experience of Aerospace rules & regulations, aerospace certification;
Strong negotiation skills and be comfortable in adversarial business environments during negotiation;
Knowledge of problem-solving techniques and continuous improvement methods;
Program and project management (reference systems, planning, technical and financial aspects, risks;
Ability to plan and think strategically, and make timely decisions for programmes based on best available information;
Proficient user of Microsoft Office: including Outlook, Word, PowerPoint and Excel;
Bachelor's degree in a related business management or engineering management discipline;
In addition to the education requirement, requires an additional 6 years' experience in a project team or programme team environment, with 3 of those years managing projects or programmes;
Good business sense and judgement, as well as an open mind.

Do you want to join our team?
Our employees are at the heart of our success; we offer a range of competitive benefits, career progression and training opportunities helping to ensure we build the future.

Company Benefits
At Safran Seats GB, we continue to support our employees and their contribution by providing a range of benefits.
• 25 days holiday + UK Bank Holidays
• Working Hours (unless specified) are 37.5 hours per week; Mon-Thurs (8am-4:30pm), Friday (8am-1:30pm)
• ‘On Board Benefits' Programme, providing a number of schemes such as cycle to work, technology savings, retail discounts and access to private healthcare
• Fulfilling your potential with Career Progressions opportunities such as company sponsorship and further training courses
• Family friendly policies including maternity, paternity, adoptive parents, shared parental leave, parental leave and flexible working
• Equality & Diversity initiatives with internal groups for workplace engagement and involvement
• STEM engagement with schools, colleges and universities and Charitable activities for all
• Free parking onsite
• With a focus on employee health and wellbeing, we have a large, canteen/break area with indoor and outdoor seating, bicycle storage and shower/changing facilities.

Quelques précisions

Occasional domestic and international travel will be required, sometimes for long periods (of up to 30 continuous days).

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Kestrel House, Lakeside, Llantarnam NP44 3HQ


Angleterre Royaume-Uni

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