Customer Service Specialist

The Customer Account Representative will lead and coordinate customer account activities across various functional disciplines to ensure an exceptional customer experience. Manage performance in line with customer requirements and contract obligations, terms, and conditions. Ensure timely and effective communication with customers, both internally and externally, to meet contract obligations, quality standards, profit targets, and on-time delivery expectations.

Essential Job Functions

· Primary point of contact for assigned customer related inquiries and represent the voice of the customer within the facility.

· Review all quotes and both new and return orders to confirm that customer requirements are met, and documents are processed according to negotiated terms, including adherence to importing and exporting regulations.

· Process quotes and both new and return orders into the ERP system and/or other support databases. Responsible for ensuring demand alignment and accuracy of data.

· Proactively seek to increase product knowledge by working with planners, buyers, quality, and manufacturing engineering in order to improve overall customer service.

· Update customer's supplier web-based purchasing system, ensuring requirements are fulfilled on time. Interface with customer to mitigate exceptions to meeting customer requirements.

· Ensure compliance with all export control regulations- ITAR.

· Provide continuous feedback to the customer on quote and order status including, but not limited to backlog reports, portal updates, reschedule notices, verbal and written communication.

· Support pricing, delivery, administrative requirements and conditions, ensuring compliance with Safran policies, terms and conditions from proposal through shipment.

· Support the internal activities of Customer Service in achieving customer commitments.

· Support Customer Metrics by providing relevant supporting data (OE and

Education/Experience

· Bachelor's degree from an accredited institution, or related work experience in manufacturing or distribution with strong customer service and problem-solving skills; or a combination of education and related experience.

· Customer service experience in a manufacturing environment preferred.

• Advance English level

No