Business Systems Analyst and Administrator

Responsible for various administrative IT processes including network user accounts, file system access, phone system administration, mobile devices, ERP system access, backup and retention, procurement, and software licensing

Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing.
1. Help Desk system (SNOW) lead. Review and assign requests to appropriate personnel. Monitor tickets and communicate status back to the requestor.
2. Coordinate and provide new hire orientation and training for users. This also includes technical training in a class room or one on one session.
3. Furnish training material and complete procedural documentation for users
4. Provide general user administration for email system (MS Outlook) and VPN accounts.
5. Provide business continuity though continued support of IT systems.
6. Assist in maintaining backup systems and related tape media storage and retention.
7. Monitors outstanding request backlogs and through assignment priorities keeps support within service level parameters. Escalates requests, which are not being completed within department resolution guidelines.
8. Provide general administrative support for Cisco VoIP phone system.
9. Provides general communication to the user community regarding service interruptions or scheduled service outage.
10. Maintain PC related hardware and software inventories and licensing information.
11. Provide coverage and assistance to the Help Desk support technician for end user PC and application related issues and problem resolution.
12. Maintain general technical competence relative to computer capabilities, applications, and operating systems.
13. Maintain and administer the printing environment (Zebra, Xerox, HP, Dell)
14. Provides troubleshooting and support of audio and video equipment in conference rooms and offices.
15. Execute security data collection processes to support Cybersecurity (CMMC) initiatives.

Listed above are the ESSENTIAL FUNCTIONS of this job classification. Employees in this job classification may be required to perform various other duties including but not limited to training, administration, and housekeeping. In addition, employees in this job classification are responsible for the quality, quantity and timeliness of the product or service they provide. They will carry out those duties, in a safe and cooperative manner, per established policies, practices and procedures. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

Safran Aerosystems Oxygen Systems US (AVOX Systems Inc) is a U.S. based Safran Company located in Lancaster, NY that designs, manufactures and services oxygen life support respiratory systems, related personal protective equipment, and aircraft accessories for the aviation and government markets. Safran Aerosystems Oxygen Systems US functions as a part of Safran, with international locations. We provide innovative oxygen solutions to the aircraft industry.

Safran Aerosystems Oxygen Systems US is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

*Candidates must be legally authorized to work in the United States without company sponsorship.

*All applicants must be a US citizen or US Permanent Resident (i.e., Green Card Holder)

*Relocation is not provided for this position.

Qualifications:

Education-
Required- 2 year degree – Associates or Technical Degree in Business Systems or Computer Science (5-10 years' experience an acceptable equivalent)

Preferred- 4 year degree – BA in Business Systems or Computer Science

Experience-

Required- Three to five years experience in computer systems support, development, procedures, and network administration.

Preferred- 5+ years of progressive computer systems support, network administration, documentation, and basic IT project management

Special Knowledge/Skills

Required- Expertise with Microsoft Windows 11 and MS Office

Preferred- Experience with MS Outlook email

None

"Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 100 000 collaborateurs pour un chiffre d'affaires de 27,3 milliards d'euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés.
Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2024 » du magazine TIME.

Safran Aerosystems est l'un des leaders mondiaux des systèmes aéronautiques dédiés à la sécurité des avions et hélicoptères ainsi qu'à la gestion des fluides et du carburant. La société est un acteur clé dans le domaine de la sécurité des vols (oxygène, évacuation, flottabilités) et participe à la décarbonation de l'aviation grâce aux carburants alternatifs durables et aux nouvelles architectures moteurs. Elle compte 5200 collaborateurs répartis dans 7 pays."