Service Center Coordinator (Calexico)

Job Summary

The Return Material Coordinator is responsible for handling customer returns by receiving, unpacking, and verifying units against RMA or order forms. Key duties include but are not limited to ensuring inventory accuracy per company standards and developing an optimal stockroom layout. The coordinator aligns stockroom processes with returns, tracks repair statuses, and monitors performance indicators to meet objectives.

Essential Job Functions

• Receive, unpack, and verify incoming customer return units against RMA or order forms.
• Create routine documentation for receipts and equipment repair schedules.
• Manage Rental/Exchange inventory in Calexico and coordinate unit movements with customers and pool coordinators for efficient order processing.
• Ensure inventory accuracy in compliance with Safran Standards for Rental/Exchange inventory.
• Design stockroom layout considering the size, weight, and characteristics of stored items.
• Align stockroom processes with customer return activities.
• Coordinate, monitor, and update statuses on customer repairs and returns.
• Track key performance indicators and take necessary action to achieve objectives.
• Provide guidance on resolving customer return issues using established solutions and procedures.
• Recommend new processes or procedural improvements.
• Monitor and report on relevant metrics.
• Maintain thorough records.
• Uphold and continually enhance 5S standards in the stockroom.
• Be prepared to work beyond regular hours as necessary to manage workload demands.
• Other duties may be assigned.

Education/Experience

• High school diploma or general education degree (GED).
• One (1) year related experience and/or training; or equivalent combination of education and experience.

Knowledge, Skills, and Abilities
• Proficient in interpreting invoice documents.
• Experienced with shipping management systems, transaction software, and Microsoft Office suite.
• Utilize basic software applications, including SAP, for record-keeping tasks.

Leadership Skills / Management Skills / Personal Skills
• Integrity
• Judgement, problem solving skills, ability to resolve disagreements with compassion and empathy
• Team player
• Communication, both verbally and written and through active listening and reading comprehension.
• Customer oriented
• Adaptable and flexible
• Knowledge of change control management
• Analytical thinking
• Dependability
• Change agent
• Planning, organization and prioritizing
• Commitment to adhering to decisions

Physical Demands

While performing the duties of the job, the employee is regularly required to remain in a stationary position and frequently move about the office. The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information. The ability to observe, identify and assess details at close range (within a few feet of the observer). Occasionally lift and/or move up to 25 pounds across the office for various needs.

6. Work Environment
The work environment is split between an office and stockroom environment, with possible exposure to dust particles and heat during the summer months. The noise level in the office and stockroom environment is typically quiet.

Experience in relevant Business sector

Experience within the aerospace industry a plus not required.

Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 100 000 collaborateurs pour un chiffre d'affaires de 27,3 milliards d'euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés.
Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2024 » du magazine TIME.

Safran Electronics & Defense propose à ses clients des solutions d'intelligence embarquée leur permettant d'appréhender l'environnement, de réduire la charge mentale et de garantir une trajectoire, même en situation critique, ce dans tous les environnements : sur terre, en mer, dans le ciel ou l'espace. La société met les expertises de ses 13 000 collaborateurs au service de ces trois fonctions : observer, décider et guider, pour les marchés civils et militaires.