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1. Occupational Summary
The Field Service Technician III provides on-site support at the Air Framer for Safran Aerospace Seats pertaining to interiors manufactured in USA, France and Great Britain. The team of Field Service Technicians provides assistance to Air Framer/Airline customers during the build of the Aircraft specific to installation issues, damaged parts, reworking pickups, cosmetic defects and any customer relations issues we have. Rework areas include: Receiving, BFE, Factory and Flight line relating to all built Aircraft with Safran Seats product. All rework preformed at the Air Framer must adhere to Safran Seats drawings, specifications and specific rework instructions. This position will work under minimal supervision and reports to the OSS Manager on a daily basis. This position is capable of managing complex issues, supporting Tech I and Tech II levels, and escalating to the appropriate management level as needed..
This position has the power and control to certify their own work performed in accordance with approved engineering.
3. Qualification Requirements
A. Education & Qualification: High School Diploma or equivalent required. Associates Degree in a related technical field preferred.
B. Work Experience/Technical knowledge: 4 years of Field Service experience related to troubleshooting and repairs required. Prefer field service related experience on aircraft interiors.
C. Professional Skills: Knowledge of Safran passenger seating preferred. Natural mechanical ability with hand and power tools. Navigate through CMM's, Drawing's, PQS and install documents to find solutions to resolve issues. Experienced reading and interpreting documents such as electrical drawing, MSDS sheets, maintenance manuals, product specifications and service bulletins. Expert in reworking all different seat class types or is considered to be a specialist in a specific area. This includes electrical troubleshooting, painting, declam and cosmetic repairs. Good computer knowledge and have familiarity with MS office applications. Proficient with Safran actuation software. Proficient using smart phones / tablets on a daily basis to send emails, pictures and other applications. Valid driver's license and the ability to obtain a passport.
D. Behavioral Skills: Ability to work efficiently under stressful situations. Follow instructions and complete jobs in a timely manner. Customer service is essential for this job and the employee must have excellent communication skills, verbally and hand written. Must have the availability to work various hours, after hours and weekend as needed. Must have ability to maintain multiple tasks simultaneously, including the ability to manage assignments from more than one customer during any given day. Willing to travel to other Air Framer FALs other state and other international Safran sites on some occasion.
Et en complément ?
E. Desirable Aspects: Hands on electrical troubleshooting knowledge i.e. testing voltage and continuity. Demonstrated participation in continuous improvement efforts. Clear written and verbal communication.
Physical Demands: This position requires extended periods of sitting while working with computers and viewing computer monitors and other office equipment. Finger dexterity needed in using misc. office equipment such as telephone, computer and copy machine, etc. Bending, stooping, reaching, and lifting up to approximately twenty pounds are required during tasks related to the job
Work environment: The work environment includes office setting with moderate office noise.
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1. Essential Functions (Duties and Responsibilities)
A) Rework and stamp pickups self-identified and/or written by Air Framer and/or customer during the build of the Aircraft.
B) Diagnose faulty electronic components using computer software and multi-meter successfully down to the root cause.
C) In a highly efficient manner, adjusts misaligned panels, trim pieces, harnesses, electrical components, factory installation issues and other various jobs.
D) Create emergent removal paperwork to install / replace parts at the Air Framer.
E) Sustains a high quality level of workmanship at all times.
F) May train other team members in particular field expertise (paint, avionics and etc).
G) Responds promptly to all communication (telephone, etc.) with Air Framer personnel and customers.
H) Maintain a good rapport with Air Framer personnel and customers.
I) Follow Safran/Air Framer safety guidelines or processes established by the organization at all times.
J) Provides Air Framer assistance with part order request by following Safran's on-site part order process.
K) Responsible for driving company van and other technicians safely around Air Framer/Safran Facilities.
L) Attend Safran daily standup/tie-in meeting.
M) Adhere to Air Framer/Safran training requirements that relate to Flight line, Safety and other course overviews throughout the year.
N) Communicate with QA's, Engineers, Lead's, Technicians and other key Air Framer / Safran personnel on a daily basis. This includes: emailing, face to face discussions and phone conversations.
O) Performs other duties as assigned.
International and/or Domestic travel required; Approximately 2-4 weeks per year
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2000 Weber Dr TX 76240