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Engineering Systems Specialist I

Société : Safran Seats Domaine d'activité : Logiciel Emplacement : Gainesville , Texas , États-Unis Type de contrat : CDI Durée du contrat : Temps complet Diplôme requis : Associate Degree Expérience requise : Jeune diplômé-e/Première expérience Statut professionnel : Ingénieur & Cadre Fourchette de rémunération : Based on Market Rate

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The primary objective(s) of the Engineering Systems Specialist 1 will be to assist clients with the use of CAD/PLM Software (Pro-Engineer, CATIA, and/or other CAD system), provide product assistance and support, troubleshoot engineering software challenges, and provide written documentation for the support team.

The candidate will manage technical support cases for multiple clients and assist in the resolution of technical, business and logical software issues. The individual will also be expected to identify and document software issues, and collaborate with the Engineering team to achieve resolution. Additionally, this person will build and maintain strong client relationships. This position works under close supervision.

This position has the authority and the right to control, command Engineering Systems activities and ensure compliance to the applicable defined company and department policies, processes, practices and the defined objectives

Et en complément ?

Main Function Responsibilities

List the current duties and responsibilities each which account for more than 5-10% of the incumbent's time or are critical to the successful performance of the job

A) Troubleshoot and quickly diagnose CAD and PLM software issues
B) Interface with the customer staff
C) Work with a diverse group of customers with varying skills and different job functions
D) Report task status and implement recovery plans as needed
E) Provide direction, technical oversight, and support internal customers on current and future CAD and PLM system processes
F) Resource for internal and external projects of significant scope and contribute expertise as required
G) Provide help desk support to software users including answering help desk phone, answering department email, and working issues within internal ticketing system
H) Read and plot full scale engineering drawings
I) Utilize test case management software to run test cases and scenarios for development testing
J) Performs other duties as assigned.

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Qualification Requirements:

A. Education & Qualification:
• Bachelor's degree in related Engineering or Computer Science field, OR an Associate's degree in Engineering or Computer Science field PLUS 3 years of related experience OR 6 years related experience in lieu of a degree is required.

B. Work Experience - Technical knowledge
• 1 year of related experience preferred

C. Professional Skills:
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint required)
• Must have a functional understanding of CATIA and/or Pro/E CAD software
• Familiar with Email and Calendar applications in a professional environment
• Basic understanding of IT infrastructure and hardware
• Organization and time management skills
• Must have the ability to generate written communication and to operate required office equipment.
• Ability to read and review written communication.
• Speech and hearing abilities that allow individual to communicate clearly and distinctly in English.

D. Behavioral Skills:
• Ability to work effectively in a team environment
• Ability to follow a task through to completion

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Texas États-Unis

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