Senior Manager, Quality

Northwest Aerospace Technologies (“NAT”), a Safran Company, is the only EASA DOA Certified aircraft interior reconfiguration group in the United States. Focusing on commercial and military aircrafts, NAT provides first class services in design, engineering, quality, certification, and manufacturing for a variety of Blue Chip customers.

POWERED BY TEAMWORK. Are you ready to be part of a team that drives big ideas and even bigger wins? At Safran, we believe in the power of both collaboration and individual contributions. We understand that it takes diverse perspectives, problem-solving skills, dependability, and trust to push each other forward and achieve great success. For us, working here is more than just a job; it's a passion. There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world.

Safran Cabin pledges to offer its customers first class quality of delivered goods and service in continuous compliance with applicable international aerospace regulations and standards. Ensuring the sustainable safety, quality, reliability, and performance of Safran Cabin products and service to enhance customer confidence, and making Safran Cabin their primary supplier and partner.

The main objectives of the Senior Manager, Quality are to:
• Ensure the conformity of products and/or services delivered from the site with technical specifications and customer requirements
• Guarantee that products are safe and in airworthiness conditions
• Ensure that only qualified products are permitted to ship to customers
• Ensure that there are no open non-conformances when delivering products from the site
• Manage and improve quality performances of products and services delivered to customers in all phases of product life cycle, in accordance with Safran Group and Safran Cabin operational excellence standards
• Monitor compliance and improvement of site QMS(s) processes and organization, in accordance with the Safran Group (One Safran) and Safran Cabin referential, and in accordance with international aerospace regulations and standards
• Record and address the causes of Customer returns

Summary of Duties:

• Monitor the deployment of One Safran and Safran Cabin processes into site QMS(s), ensuring compliance with aerospace regulations and standards, as well as Safran standards
• Measure quality performance all along the manufacturing flow, defines and monitors improvement actions plan (Bridge Plan) according to Safran and Safran Cabin requirements
• Define and implement Improvement Plans (Bridge Plan), and communicate these plans to the site team and customers
• Implement efficient processes to ensure compliance and safety of products delivered with customer specifications
• Support sites' processes BPOs and BPMs into the operational deployment of One Safran and Safran Cabin management system across their processes and organization
• Build and maintain good customer relationships through Quality achievements delivered throughout the life of the program
• Defines efficient processes to guarantee the conformity and safety of the products delivered
• Participate in external and internal audits within the site and assisting in on-time closure of actions plans following external and internal audits
• Performs analysis of the maturity of the QMS(s), identifies potential risk and way of improvement, and monitor action plan in the relevant processes
• Implements Safran Cabin standard KPIs to achieve operational excellence
• Supports site RCCA activities and actively participates in issuance and closure of corrective action plans

Education: Bachelor's degree or higher
Experience: 10 years' minimum experience in Quality or similar positions, with at least 5 years' experience in a leadership role. Minimum 5 years' experience in aerospace environment.

Computer Skills:
• Proficient knowledge and experience using Microsoft Office (Word, Excel, PowerPoint)

Other Skills:
• Knowledge of Aerospace and Defense industry and its regulations
• Expertise in QMS and process management
• Leadership capability especially in embarking in a share vision and empowering people
• Knowledge of Quality tools (measures in production, nonconformance, tracking, calibration, ...)
• Receptiveness and ability and to foster teamwork
• Practical oral and writing communication skills
• Organization and management skills
• Integrity and exemplarity in all circumstances
• Ability to develop and maintain trusted relations with upper and lower management, and be able to explain issues in readily-understandable terms
• Proven interpersonal skills
• Ability to negotiate, to explain and to persuade
• Working knowledge of 14 CFR Part 21 subparts E, G, H, and K requirements
• Working knowledge of 14 CFR Part 145 requirements
• Working knowledge of EASA Part 21 subpart G requirements
• Understands the elements of Safety Management Systems and how to implement them in accordance with EASA requirements

Working Conditions:

1. Does require fluent communication in English.
2. Employment Status will be full-time.
3. Traveling may be required.

This description has been designed to indicate the general nature and level of work performed by an employee within this position. The actual duties, responsibilities and qualifications may vary based on assignment or group.

The above declarations are not intended to be an all-inclusive list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job, rather, they are intended only to describe the general nature of the job.

At Safran Cabin, diversity & inclusion is a source of richness that adds quality of life, performance, and innovation. We welcome diverse contributions and provide equal employment opportunity to all individuals regardless of race, color, religion, sex/gender, sexual orientation, gender identity/gender expression, marital status, pregnancy, age, national origin, ancestry, disability/medical condition, military or veteran status, citizenship status, genetic characteristics or information, or any other characteristic protected by applicable federal, state, and local laws.

Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 100 000 collaborateurs pour un chiffre d'affaires de 27,3 milliards d'euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés.
Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2024 » du magazine TIME.

Safran Cabin conçoit, certifie, et fabrique les intérieurs de cabines complets, les systèmes et les equipements les plus innovants du secteur pour offrir à ses clients du monde entier une image de marque distinctive et une expérience passagers sûre et confortable.