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Customer Service Manager

Publié
Société : CFM Materials Domaine d'activité : Support et services client Emplacement : Dfw Airport , Texas , États-Unis Type de contrat : CDI Durée du contrat : Temps complet Diplôme requis : BAC+2 Expérience requise : Supérieure à 3 ans Statut professionnel : Ingénieur & Cadre Fourchette de rémunération : na
Publié

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Summary/Objective
To provide effective support to the Company's key accounts. Continuously strive to improve service excellence by pro-actively developing relationships and delivering a professional service.
Essential Functions/Responsibilities
Develop relationships, along with having a pro-active approach with customers & understanding their requirements.
Provide a single point of contact for key accounts and escalate any issues as appropriate.
Offer support for operational changes along with communicating the impact of change to management.
Ensure that service to the customer is always of the highest standard and quality.
Support all day-to-day material requests, from the point of Quote to Sale and remittance.
Manage and report on all contract performance data.
Contract material demands and action appropriate responses to maintain and improve contract performance including pre-emptive material sourcing and monitoring of stock with support from the relevant product and support teams.
Review and monitor repair work sent to the customer.
Oversee customer consignment contracts with support from relevant product manager.
Competencies
Flexible
An excellent communicator
Professional
Ambitious / Driven
Conscientious
Works effectively as 'part of the Company team', communicates positively at all levels both internally and externally.
Has excellent interpersonal, communication, organizational, and time management skills
Has a professional and flexible approach
Ability to effectively problem solve and use initiative.

Et en complément ?

Work Environment:
This job operates in a professional office environment.

Supervisory Responsibility:
This position has no supervisory responsibilities.

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Required Education and Experience
- Bachelor's degree from an accredited university or college & at least 3
additional years of customer/contract management experience
Or
 at least 5 + years of customer/contract management experience


Preferred Education and Experience
- Three years' customer support experience.
- Three years' experience in the aviation industry.

Additional Eligibility Requirements
- Ability to develop, manage, and maintain customer accounts

Quelques précisions

Travel:
Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.

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3051 W Airfield Drive, Suite 100 TX 75261

Dfw Airport

Texas États-Unis

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