Avertissement Ce site n'est pas recommandé pour les navigateurs Internet Explorer. Veuillez utiliser un autre navigateur Web pour profiter d'une meilleure expérience.

VIE Regional Wheels & Brakes Support Engineer (RSE)

Publié
Support et services client Suzhou/ 苏州 , Chine VIE Temps complet BAC+3, BAC+4 Jeune diplômé/Première expérience
Publié

Description du poste

Why:
WB is a competitive business with product selection by the Airlines and business secured with a one to one contract between the Airlines and WB division which set up below key business terms:
• Customer intimacy & Airlines satisfaction are key to favor Safran LS WB selection
• Maintenance concept is ‘'On Condition'' driven by Heat Sinks exchange or Tire Changes inducing a high number of removals with limited skills and investments therefore maintenance is mainly achieved locally at Airlines shop or affiliated MRO with limited feed-back in SLS MRO (less than 3%)
• Technical proactive visits at Airlines premises are key:
1. to collect data about our product performance, detect weak signals to prevent an issue spread within the fleet, monitor/ensure adequate maintenance practices, document operational conditions (oxidation, corrosion, …)
2. to help WB commercial support team for contract application, manage claims, challenge Airlines consumption in terms of consumables and spare parts (delivered FOC)
3. to maintain networking with Airlines decision makers
Mission:
Implement under Product Support Engineering Manager control local actions such as:
• Capitalize on Airlines/MRO shop proximity to optimize product/maintenance/operations awareness:
1. focusing on local WB key accounts (ref attachment)
2. supporting on a case by case technical issues for other regional WB customers
• Interface with customers through Airlines/MRO shop visits and/or other types of follow up
• Coordinate with regional CSC and commercial support teams to identify key satisfaction drivers (vs. competition) that requires Wheels and Brakes Division support

Profile:
• In terms of monitoring product activities, the RSE will routinely interface across Airlines/MRO repair shops or engineering. This RSE should have a sound technical/engineering background in WB's as the primary Safran LS product of focus.
• On-The-Job Training will be key to interface at shop floor level to track back any maintenance/performance inputs within the organization or at Airlines level
• Knowledge about repair administration within MRO (Part 145)

• Prior to assignment a 3 months training will be proposed at Velizy for:
- WB/CS organization and interface discovery
- Wheels and Brakes contract structure knowledge
- Wheels and Brakes training (OJT)


Deliverables:
1. Develop ‘'technical'' reporting process for PSE (visit report, reliability analysis, PBI, …)
2. Reinforce/support Airlines/MRO shop communications as required pertaining to product
3. Participate to regional Airlines satisfaction plan management (spiders, ticketing, claims, RDAS)
4. Contribute to competition benchmark data collection (CMM, In-Service Experience …)

logo safran

Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 79 000 collaborateurs pour un chiffre d'affaires de 16,5 milliards d'euros en 2020, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran s'engage dans des programmes de recherche et développement qui préservent les priorités environnementales de sa feuille de route d'innovation technologique. Safran est classé meilleur employeur mondial 2020 dans son secteur par le magazine Forbes. Safran Landing Systems est le leader mondial des fonctions d'atterrissage et de freinage pour aéronefs. Partenaire de 30 avionneurs dans les domaines du transport civil, régional, d'affaires et militaire, la société assure le support de 27 800 avions effectuant environ 73 000 atterrissages par jour.