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Contract Customer Service Rep

Support et services client Ontario , Ontario , Canada CDD Temps complet BAC+2 Supérieure à 3 ans

Description du poste

• Handle all aspects of the Customer Account Management – work order creation, quote preparation, job tracking and reporting, shipping, warranty adjudication and contract disputes (as applicable, with management support)
• Participate in contract negotiations as applicable with management support
• Ability to navigate within government business systems
• Preparation and analysis of cost estimates and scope of work verification against Component Maintenance Manual
• Maintain timely and direct contact with Customers to ensure highest level of customer satisfaction is achieved and contract terms are met
• Create, maintain, and publish weekly status reports and monthly MOP's as required.
• Analyze performance and recommend corrective actions in conjunction with internal and external partners.
• Review existing internal procedures and identify/implement “lean initiatives” to reduce total TAT

Exigences du poste

• University Degree or College Diploma in Business Administration or related field is preferred
• Technical expertise with applicants having 5 years related experience in aircraft component maintenance
• Proficient in interpretation of Component Maintenance Manuals, Service Bulletins, Airworthiness Directives, drawings, and other technical data
• Familiar with Canadian Aviation Regulations pertaining to component maintenance and airworthiness requirements (CAR 571,573).
• Extensive knowledge of all Microsoft Office applications including Access, PowerPoint, Excel and Word
• Excellent interpersonal skills and ability to work in a team environment with minimal supervision
• Superior organizational and communication skills
• Ability to coordinate several projects at one time with aggressive deadlines
• SAP experience an asset
The above statements reflect the general items considered necessary to describe principal functions of the position and shall not be construed as a detailed description of all the work requirements that may be inherent in the position. Other duties may be assigned as per management instruction.

All applicants must meet the following requirements:

Minimum age of 18 years.

Canadian Controlled Goods Regulations (CGR), U.S. International Traffic in Arms Regulations (ITAR) and Canadian government security clearances and applicable contractual obligations.

Safran Landing Systems Canada Inc. is an equal opportunity employer. SafranLS TOR is committed to providing accommodations for people with disabilities in all parts of the hiring process as required under its Accessibility and Accommodation Policy. SafranLS TOR will work with applicants to meet accommodation needs that are made known to SafranLS TOR in advance.

While we thank all applicants, only those selected for interviews will be notified.

All notifications will be via e-mail, therefore, please ensure address is included, thank-you.

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Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 79 000 collaborateurs pour un chiffre d'affaires de 16,5 milliards d'euros en 2020, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran s'engage dans des programmes de recherche et développement qui préservent les priorités environnementales de sa feuille de route d'innovation technologique. Safran est classé meilleur employeur mondial 2020 dans son secteur par le magazine Forbes. Safran Landing Systems est le leader mondial des fonctions d'atterrissage et de freinage pour aéronefs. Partenaire de 30 avionneurs dans les domaines du transport civil, régional, d'affaires et militaire, la société assure le support de 27 800 avions effectuant environ 73 000 atterrissages par jour.