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Commercial Sales Manager - Military

Société : Safran Helicopter Engines Domaine d'activité : Support et services client Emplacement : Bankstown , Nouvelles Galles du sud , Australie Type de contrat : Permanent Durée du contrat : Temps complet Diplôme requis : Higher School Certificate Expérience requise : Supérieure à 3 ans Statut professionnel : Ingénieur & Cadre

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About the Role

The Commercial Sales Manager - Military will be responsible to ensure our military customers are provided with the highest standard of support both technically and commercially.

The focus will be on supporting our customers, reporting and the achievement of contract budget performance and target equipment turn times. This position will be responsible to find new business opportunities for site growth throughout the region whilst maintaining our current customer portfolio. The successful person will also take the lead on implementation of systems and methods to achieve performance.

Duties and Responsibilities

• Deliver services and reporting in line with contractual obligations
• Deliver and contribute sales as in reaching or exceeding our corporate sales target
• Regular visits to key customers
• Provide regular status reports to customers as required, liaise with customers regarding delivery status of their product and manage delays as required
• Develop internal reports and measuring processes both visually and electronically
• Personal and Team commitment to quality process
• Manage Customer Relations and report anomalies through company CRM (Customer Relationship Management) database
• Report delays or budget variation that may impact SAFRAN and the customer and provide solutions to alleviate the situation
• Work in collaboration with the Head-Office Company and the applicable OEMs
• Develop commercial awareness within the team and provide coaching
• Actively participate in day to day customer service role in order to service the customer base
• In collaboration with the spares and procurement personnel ensure adequate spares and spares orders are in place to meet demand
• Analysis of incoming work load and plan to receive the product to ensure available resources and services available to meet the need
• Develop strategies for better business processes together with all internal departments
• Formalise current procedures as required and formalise new procedures using company template guidelines

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Experience and Technical Skills

• Experience working within a Regional OEM Customer Service team, including a minimum of 4 years as an Aviation Customer Support Representative
• Operational background in an aviation or engineering organisation
• Experience in working with defence customers and contracts would be advantageous
• Good working knowledge and understanding of aviation regulations
• Good knowledge of our regional customer base,
• A strong sales focus with robust negotiating skills enhanced by a flair for customer service.
• Advanced knowledge of Excel spreadsheets and working knowledge of Microsoft suite of products.
• A working knowledge of SAP, Power BI and CRM products
• Good product knowledge (which can be learned on the job)
• Industry experience with a strong and positive reputation throughout the aviation industry would be highly advantages

Can Demonstrate:

• Understanding of contractual terms and specifications, commercial and technical (both civil and military would be advantageous)
• Strong business acumen with attention to finding sales opportunities
• Strong attention to detail
• Excellent interpersonal skills with a proven record of developing and maintaining good working relationships within a local and global context
• A customer relationship skill set including the ability to understand and interpret technical or non-technical customer requirements
• A continuous improvement mindset with experience or training in Lean and Total Quality Management methodology
• Understanding of quality systems within the Aviation Industry
• Understanding of budget control
• Flexibility with hours as needed to liaise with European OEM and Partners
• A highly proactive approach
• Good interpersonal skills, customer oriented and able to build relationships and rapport
• Knowledge and experience of OEM methods, focus and objectives would be desirable

How to Apply

Candidates must currently have the legal right to work in Australia to be eligible to apply for this position.

Please note all final applicants for this position will be asked to complete a national police check and each application will be considered on its merits.

All applications should include a covering letter and up to date CV and be submitted to the attention of Human Resources quoting reference number CSM0424.

If you have any issues submitting your application please contact Tara on 02 9796 6600.

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115 Wackett Street 2200


Nouvelles Galles du sud Australie

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