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Product Support Engineer

Ingénierie Industrielle Bankstown Airport Nsw , Nouvelles Galles du sud , Australie Permanent Temps complet Certificate / Diploma / Advanced Diploma Supérieure à 3 ans

Parlons de votre future mission

We are currently seeking a suitably experienced and qualified Product Support Engineer with a demonstrated background and understanding of gas turbine engines. The Product Support Engineer is responsible for the engineering and associated documentation support of gas turbine engines and aircraft components maintained by Safran Helicopter Engines (HE) Australia.

Duties and Responsibilities
• Provide technical assistance for the resolution of technical issues detected either in the repair process, on parts, tooling, processes and/or documentation when occurring within SAFRAN HE Australia operational activities.
• Propose solutions to the OEMs wherever possible when technical issues are required to be reported to the OEM for decisions.
• Participate in the scope of work, disassembly review and Job reviews to ensure minimum work scope required to fulfil the reason for return is accomplished at the lowest cost to both customer and company.
• Manage the Workshop Queries (WSQs), Repair Centre Request to Management (RCRM), Deviation/Deterioration Report (DDRs), etc.
• Finalise and validate workshop technical reports in conjunction with Detail Inspection and the Customer Support Department (CSD).
• Ensure feedback to CSD or directly to the Customer (during on-site visits) to answer to their technical enquiries on products repaired by SAFRAN HE Australia.
• Report and assist the Quality team, on any quality issues effecting product output.
• Coach and mentor operational personnel to improve overall knowledge.
• Ensure return of experience (REX) data is compiled and forwarded to corporate as requested.

Parlons de vous

• An Engineering or mechanical / technical trade qualification or equivalent relevant experience in a similar field.
• Additional training as well as experience acquired on gas turbine engines.
• Demonstrated hands on experience with Safran HE product.
• Extensive knowledge of Safran HE product publications.
• Extensive experience on Safran HE product in one or more of the following domains: - part inspection including metrology; evaluation specialist; method technician/engineer; Industrial technician/engineer; repair technician/engineer; or suitable equivalent.
Can demonstrate:
• Proven ability to solve practical problems through root cause analysis
• Demonstrated ability to interpret a variety of instructions in written, oral, diagram, or scheduled form
• Flexible attitude with a focus on flight safety and operating cost reduction
• A commitment to on-going maintenance of professional standards and development
• Decisive and self-starting attitude, with energy and motivation to be effective in a demanding environment; &
• A commitment to being part of a team-orientated organisation, seeking continuous improvement in an open manner and constantly challenging environment
• Strong customer focus
• Excellent interpersonal skills
• Project management skills
• Positive and proactive outlook looking to provide effective and efficient support to the engine lines

How to Apply
Candidates must currently have the legal right to work in Australia to be eligible to apply for this position.

Please note all final applicants for this position will be asked to complete a national police check and each application will be considered on its merits.

All applications should include a covering letter and up to date CV and be submitted to the attention of Human Resources quoting reference number PSE0222

To submit your application on our website it is best to use Chrome, Firefox or Edge on a desktop. If you have any issues submitting your application please contact Tara on 02 9796 6600.

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Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 76 800 collaborateurs pour un chiffre d'affaires de 15,3 milliards d'euros en 2021, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran s'engage dans des programmes de recherche et développement qui préservent les priorités environnementales de sa feuille de route d'innovation technologique.

Safran est classé 3ème meilleur employeur mondial dans son secteur par le magazine Forbes en 2021.

Safran Helicopter Engines est le leader mondial de la motorisation pour hélicoptères, avec plus de 75 000 moteurs produits depuis sa création. La société offre la plus large gamme de turbomoteurs et compte 2 500 clients répartis dans 155 pays.

76 800
collaborateurs dans le monde
pays dans lesquels Safran est présent
familles de métiers
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