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OEM Field Service Representative

Publié
Support et services client Aston , Pennsylvanie , États-Unis CDI Temps complet CAP, BEP Supérieure à 8 ans
Publié

Description du poste

Position Description

Responsible for onsite oversight of services to include but not limited to, construction, installation, inspection, repair of ESCO's equipment. Provide training to customers (military/civilians) in the theory, operation, maintenance and overhaul of ESCO equipment. Provide direction and support while onsite to contractors and/or customer personnel as assigned. Position requires extensive and extended domestic and international travel.

Description complémentaire

Installation and Repairs
- Coordinate with the prime contractor on the development of detailed construction and installation schedules and scope of work regarding ESCO's equipment
- Provide technical assistance to contractors regarding drawings, construction, and installation/commissioning ESCO's equipment
- Ensure construction and installation activities of ESCO's equipment is done to company standards and procedures
- Visual and Functional inspections of ESCO equipment to ensure proper working condition
- Remove, repair/overhaul ESCO equipment as required

Other Duties
- Collection of data to construct and install ESCO equipment at customers location
- Provide Daily reports, field checkout sheets, customer feedback, and other information to internal team.
- Assist in developing/updating technical procedures, manuals and training material.
- Suggest and recommend product/service improvements, cost reductions and ways to improve customer service.
- Solely responsible for checking own work assignments. Errors must be evaluated, remedied and eliminated prior to placing equipment into service. Errors may result in life-threatening situations and critical to the company's reputation and liability position.

Exigences du poste

Skills
- 4 years' experience with Aircraft Arresting Gear (i.e. BAK12, BAK14, PIV (MAAS), MREs, Runway Edge Sheaves, etc.) or other similar machinery installation, testing and troubleshooting.
- Use of basic mechanical and electrical tools
- Basic computer skills and Microsoft Suite of programs
- Excellent spoken and written communication

Abilities
- Must be able to set own daily schedule and priorities while onsite
- Must work well with others, promote teamwork, and direct others
- Must be able to communicate tactfully and respectfully with all personnel from other countries and levels of an organization
- Must be able to do extensive travel domestic and international, arrange own accommodations such as rental car and hotels.

Preferred Candidates
- Pervious travel experience
- Hands on construction
- Depot level repairs on Aircraft Arresting Gear
- Advanced skills with Electrical, Mechanical, Hydraulic systems
- Experience trainer/presenter
- Installed PIV, MRES multiple times
- Swapped out BAk12, deflector sheaves, Fairlead Beam for 10 year overhaul
- Placed system into Battery position
- Assisted/lead recovery after engagements

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Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 79 000 collaborateurs pour un chiffre d'affaires de 16,5 milliards d'euros en 2020, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran s'engage dans des programmes de recherche et développement qui préservent les priorités environnementales de sa feuille de route d'innovation technologique. Safran est classé meilleur employeur mondial 2020 dans son secteur par le magazine Forbes. Safran Aerosystems est leader mondial des toboggans d'évacuation et des systèmes oxygène. La société est un acteur majeur dans les systèmes de sécurité et les systèmes de fluides pour les avions et les hélicoptères.