Avertissement Ce site n'est pas recommandé pour les navigateurs Internet Explorer. Veuillez utiliser un autre navigateur Web pour profiter d'une meilleure expérience.

Customer Service Representative Military (m/f/d)

Publié
Support et services client Hamburg , Allemagne CDD Temps complet Aucun diplôme Supérieure à 5 ans Anglais CourantAllemand Courant
Publié

Description du poste

As a Customer Service Representative Military you actively represent the interest of our international military customers. As our customers' first point of contact, you will act as liaison between the customer, internal departments and other branch offices, provide product/services information and resolve any emerging issues that our clients might face with accuracy and efficiency to ensure highest level of customer satisfaction.

Description complémentaire

• Manage communication with the customer in both fluent German and English language
• Identify and assess customers' needs and offer commercial solutions in cooperation with internal process partners
• Create commercial offers and ensure on-time delivery
• Customer satisfaction assurance follow up after service completion
• Keep records of customer interactions, process customer accounts and file documents
• Understand and adhere to complex contract agreements between our military customers and our internal process partners

Exigences du poste

• Customer support experience or experience as a client service representative is preferred
• Experience with military customers and general understanding of governmental contract structures
• Higher education diploma or equivalent; or 5 to 10 years of related experience and/or training; or equivalent combination of education and experience
• Fluency in the German and English language required, French language skills are beneficial
• Familiarity with SAP system preferred

Being part of an international organization, the office based in Hamburg offers you a creative and growing work environment with a highly multi-cultural background. You will develop your skills in a professional enterprise where creativity, efficiency and responsibilities are our main motivation. This will include challenging tasks for your best personal and professional development. We will also provide internal and external organizational related training to support your professional career.

In addition to our attractive salary package, you benefit from i.e. group insurances, company pension schemes and a variety of amenities in our modern office facilities.

logo safran

Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 79 000 collaborateurs pour un chiffre d'affaires de 16,5 milliards d'euros en 2020, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran s'engage dans des programmes de recherche et développement qui préservent les priorités environnementales de sa feuille de route d'innovation technologique. Safran est classé meilleur employeur mondial 2020 dans son secteur par le magazine Forbes. Safran Helicopter Engines est le leader mondial de la motorisation pour hélicoptères, avec plus de 75 000 moteurs produits depuis sa création. La société offre la plus large gamme de turbomoteurs et compte 2 500 clients répartis dans 155 pays.