Customer Service Representative (m/f/d)

Your mission:

As our future Customer Service Representative (CSR) you actively represent the interest of our international customers. As our customers' first point of contact, you will act as liaison between the customer, internal departments and other branch offices, provide product/services information and resolve any emerging issues that our clients might face with accuracy and efficiency to ensure highest level of customer satisfaction.

Your responsibilities:

- Manage communication with the customer in both fluent German and English language
- Identify and assess customers' needs and offer commercial solutions in cooperation with internal process partners
- Create commercial offers and ensure on-time delivery
- Customer satisfaction assurance follow up after service completion
- Keep records of customer interactions, process customer accounts and file documents
- Understand and adhere to complex contract agreements between our customers and our internal process partners

What we offer:

As a part of a global player in aviation, we offer you at our Hamburg location a creative and growing working environment with a multicultural background. Your personal development is of high importance for us: In addition to new challenges and exciting tasks, we also continuously develop your skills and experiences through internal and external trainings.

In addition to our attractive salary package, you will benefit from numerous benefits including

- Intensive onboarding with internal networking events
- Mobile working
- Supplementary health insurance
- Company pension scheme
- Transportation allowance or cover of public transport ticket
- Free of charge health check-ups, adjustable tables and participation in sports events
- Company leasing of bicycles
- Participation in the share savings plan
- Corporate benefits
- A budget for individual specialist literature
and much more...

Your skills & qualifications:

- Customer support experience or experience as a client service representative
- General understanding of contract structures
- Higher education diploma or equivalent; or 3 to 5 years of related experience and/or training; or equivalent combination of education and experience
- Fluency in the German and English language required
- French language skills are beneficial
- Familiarity with SAP system and MS Dynamics preferred

Are you interested? Come join our team!

Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 100 000 collaborateurs pour un chiffre d'affaires de 27,3 milliards d'euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés.
Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2024 » du magazine TIME.

Safran Helicopter Engines est le leader mondial de la motorisation pour hélicoptères, avec plus de 75 000 moteurs produits depuis sa création. La société offre la plus large gamme de turbomoteurs et compte 2 500 clients répartis dans 155 pays.