IT Apprentice

2019-11-13T17:02:51.653

Information clé

Systèmes d'informations
Performance et support
Employé administratif
Segensworth north fareham hampshire, Angleterre, ROYAUME-UNI
CDD, Temps complet, 18 months
2019-79042

Description de la mission

As an IT Apprentice at Safran Helicopter Engines UK, you'll be working closely with our First, Second and Third Line technicians as they support our existing and new customers' IT requirements.

You'll have a keen interest in IT and must be able to work as part of a busy support team. Working closely with other departments you will need to build relationships with both internal and external customers.

We work to strict Service Level Agreements (SLA) with our customers and you'll be responsible, after training, for the quality of information logged into our service management system – you will be expected to accurately log support tickets into our service management system in a timely manner.

Specific duties will include (but aren't limited to):

  • • the timely and accurate logging of customer issues into the service management system, from both phone calls and incoming emails;
  • • using the formal call logging system in place, and be responsible for the quality of the information recorded – to be able to produce clear descriptions relating to user problems that ensure timely and efficient solutions;
  • • recognising when a call is urgent and escalate accordingly;
  • • carrying out configuration and testing of new kit prior to install at customer site;
  • • the ability to work as part of a team, whilst remaining self-motivated in managing your own workload;
  • • the ability to demonstrate an excellent customer service focus when dealing with clients.

We're looking for you to develop the role so that, in time, you become the first point of contact for all incoming issues to the service management – freeing up the First and Second Line technicians to concentrate on the resolution of issues to meet our agreed SLAs.

Our customers are supported from 8:00am – 4:00pm Monday – Friday [excluding Bank Holidays] and you will work a 37 hour week around these hours. You may be asked to work the occasional weekend to support customer needs; this will be supervised and time given back in lieu. In addition, you'll be expected take part in the Team meetings which take place at 9am one morning each week.

Apprenticeship Information

  • • 18 month Unified Communications Technical Level 3 with PETA Training.

Votre profil

Knowledge and Skills:

  • • English and Maths GCSE's grade A-C
  • • Excellent verbal and written communication
  • • Excellent relationship building and communication skills
  • • Computer literate with good working knowledge of Microsoft office package

Personal Attributes:

  • • Professional
  • • Excellent attention to detail
  • • Self-motivated
  • • Well-organised

Spécificités du poste

Rarely

Entité de rattachement

Safran Helicopter Engines

Safran est un groupe international de haute technologie opérant dans les domaines de la propulsion et des équipements aéronautiques, de l'espace et de la défense. Implanté sur tous les continents, le Groupe emploie plus de 92 000 collaborateurs pour un chiffre d'affaires de 21 milliards d'euros en 2018. Safran occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Pour répondre à l'évolution des marchés, le Groupe s'engage dans des programmes de recherche et développement qui ont représenté en 2018 des dépenses d'environ 1,5 milliard d'euros.

Safran est classé dans le Top 100 Global Innovators de Thomson Reuters ainsi que dans le palmarès « Happy at work » des sociétés où il fait bon vivre. Le Groupe est en 4ème position du classement Universum des entreprises préférées des jeunes ingénieurs en France.

Safran Helicopter Engines est le leader mondial de la motorisation pour hélicoptères, avec plus de 72 000 moteurs produits depuis sa création. La société offre la plus large gamme de turbomoteurs et compte 2 500 clients répartis dans 155 pays.

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