Field Application Engineer for Flight Test & Mission Systems


Information clé

Support et services client
Programme & Relations clients
Ingénieur & Cadre
Western united states, ETATS-UNIS
CDI, Temps complet
BAC+3, BAC+4
Supérieure à 3 ans

Description de la mission

Company Information

  • • The Safran Group

Safran is an international high-tech group operating in the fields of propulsion and aeronautical equipment, space and defense.

Operating on every continent, the Group employs more than 95,000 people. Comprised of numerous companies, Safran holds, alone or in partnership, leading global or European positions in its markets.

  • • Safran Data Systems

Safran Data Systems (SDS), formerly Zodiac Data Systems, is an entity of Safran, present in Europe and the United States. It designs and manufactures a wide range of products and solutions in the areas of edge and ground telemetry, embedded information processing, data acquisition and recording, satellite control and remote control. SDS employs over 600 people in France, USA and Germany.

Safran Data Systems Inc is a U.S. company, but a wholly owned subsidiary of the Safran Group, that engages in the antennas and equipment for on-board and ground telemetry including: data acquisition, data recording, satellite receivers, satellite radio signal recorders for earth observation and deep space, low earth orbit tracking antennas, mission recorders, flight test recorders, and telemetry antennas.

Job Description
The Field Application Engineer (FAE) responsibilities include customer pre-sales and post-sales support for airborne Flight Test and Mission Systems products. The FAE will be responsible for customer support, training, and serve as a liaison with factory engineering development and other product support entities. FAE will be responsible for remote and on-site product demonstrations, customer support and supporting sales event such as trade shows.

Description complémentaire

Essential Duties and responsibilities

  • • Provide onsite and remote technical support including acceptance tests, installations, maintenance, repairs, and troubleshooting
  • • Install software and perform tests
  • • Provide customer training
  • • Write service minutes and test reports
  • • Strong interpersonal communication skills both verbal and written with a proven ability to be assertive yet approachable delivering a positive customer service experience both internally and externally.
  • • Work in a highly collaborative team environment
  • • Actively participate in a continuous improvement culture providing recommendations and implementing enhancements to current methods and procedures.
  • • Coordinate development activities between customer, U.S. team and factories to include cyber security engineering requirements

This positions supports technical services in the western portion of the United States.

Votre profil

Job Requirements

  • - U.S. Citizenship
  • - U.S. Government Secret Clearance or the ability to obtain one.
  • - Bachelor's degree in Engineering or related field highly preferred
  • - Experience or willingness to learn about flight test, flight recorders, telemetry systems, data acquisition systems.
  • - Must have extensive network experience and understanding of Ethernet networks, switches/routers, and protocols
  • - Demonstrates skill and ability to analyze and develop innovative solutions to complex problems.
  • - Able to communicate effectively at the highest levels.
  • - Proficient in Microsoft Office.
  • - Knowledge of instrumentation and RF telemetry theory, RF receiver fundamentals and operations a plus.
  • - Experience in Aerospace/Defense.
  • - Familiarity with government sales, sales to prime contractors and/or aerospace industry.
  • - Ability to work in self-directed environment.
  • - Due to multiple interactions with the teams located in France and Germany, a knowledge of European culture and/or language would be a plus.
  • - Positive outlook and desire to do what is best for the customer.

Spécificités du poste

  • - Willingness and ability to travel up to 50% of the time.

Entité de rattachement

Safran Electronics & Defense

Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 79 000 collaborateurs pour un chiffre d'affaires de 16,5 milliards d'euros en 2020, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran s'engage dans des programmes de recherche et développement qui préservent les priorités environnementales de sa feuille de route d'innovation technologique.

Safran est classé meilleur employeur mondial 2020 dans son secteur par le magazine Forbes.

Safran Electronics & Defense est un leader mondial de solutions et de services permettant d'observer, de décider et de guider pour les marchés civils et de défense. La société maîtrise des technologies d'intelligence embarquée dans de nombreux domaines et participe à de nombreux programmes innovants dans l'aéronautique, le spatial et la défense.

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