Information Specialist - Day

2019-10-23T23:15:02.897

Information clé

Supply chain
Production
Ouvrier
Kirkland, CANADA
CDI, Temps complet
BAC+2
Supérieure à 3 ans
2019-78315

Description de la mission

The local IS Support specialist provides on-site support to the users of ERP and other business systems, under direction and guidance of the corporate IS organization. The role reports hierarchically to the site(s), and functionally to the Cabin IS organization. The role can be a shared-service in case of nearby sites sharing same systems.
The specialist acts as first point of contact for questions, incidents, problems. The specialist helps the Cabin business analysts with analyzing business requirements. The specialist supports the business by creating (ad-hoc) reports, dashboards, analyze data.

Description
Provide technical support and administer ERP, PDM and other applications, investigate and resolve incidents and problems
Provide end user support for business applications
Coach and advise key users, recommend improvements.
Investigate functionalities in applications and identify benefits to the business.
Translate business requirements into specifications for new and/or existing business applications, new features / reports to be added. Advise on solutions to be implemented.
Support the users in reviewing and testing solutions, preparing work instructions and training materials.
Act as systems specialist as part of a project team during implementation projects.
Manage the access to and configuration of business applications.
Ensure solutions adhere to corporate standards and policies

Requirements & Competencies
Experience in supporting ERP and other business systems.
Understands business processes and data and how these are implemented in an ERP system.
Understanding of software development and database management systems
Quality driven, accurate, conscientious, understands the importance of thorough preparation and testing
Very organized and analytical, attention to detail
Troubleshooting skills, driven to get to the root cause.
Pro-active and is autonomous (requires little guidance)
Reliable
Conceptual thinking
Customer focus
Problem analysis
Results driven
Works wells in a team environment
Ability to prioritize and manage stress in a fast paced work environment
Excellent written and oral communication skills
Strong interpersonal skills and ability to work well in a cross-functional, multi-cultural global environment

Votre profil

Education: Bachelor of Science in Computer Science or Bachelor of Science in Information Systems

Experience in the following is an Asset:
System and software development
Project management & business technology
Operating systems and information systems applications
M3 ERP System
Other Skills: Excellent oral and written communication; Problem solving skills:
Strong planning and organizational skills.
Computer Skill: MS Office Suite, MS Wind.
Languages: Ability to communicate in French and English.

Entité de rattachement

Safran Cabin

Safran est un groupe international de haute technologie opérant dans les domaines de la propulsion et des équipements aéronautiques, de l'espace et de la défense. Implanté sur tous les continents, le Groupe emploie plus de 92 000 collaborateurs pour un chiffre d'affaires de 21 milliards d'euros en 2018. Safran occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Pour répondre à l'évolution des marchés, le Groupe s'engage dans des programmes de recherche et développement qui ont représenté en 2018 des dépenses d'environ 1,5 milliard d'euros.

Safran est classé dans le Top 100 Global Innovators de Thomson Reuters ainsi que dans le palmarès « Happy at work » des sociétés où il fait bon vivre. Le Groupe est en 4ème position du classement Universum des entreprises préférées des jeunes ingénieurs en France.

Safran Cabin est un des leaders mondiaux des équipements et aménagements de cabines d'avions : équipements de cuisine et de service à bord, toilettes, coffres à bagages, cloisons... La société est notamment numéro un mondial des galleys pour avions monocouloirs et des intérieurs de cabine complets pour l'aviation d'affaires.

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