Ingénieur Support Technique / Field Support Engineer H/F

2019-07-19T10:27:45.727

Information clé

Maintenance des équipements industriels
Production
Ingénieur & Cadre
roissy-en-france, Ile De France, FRANCE
CDI, Temps complet
BAC+5
Supérieure à 3 ans
Français Bilingue, Anglais Bilingue
2019-75807

Description de la mission

The Field Support Engineer will be responsible for supporting the Entry Into Service of our Seats (“Meet and Greet”, Technical issues assessment, …), and the installation of news seats on retrofit support operation, meeting customer requirements and expectations, technical assistance and manpower allocation, in case of working party. Main missions are the following :

  • • Maintaining an up to date macro view of project status
  • • Technical support on-site: Troubleshooting on-wings, Identification of technical design and quality issue (and associated reporting to Seats Engineering), Technical interface and facilitator for the Customer
  • • Managing resources / manpower requirements in case of On-site Working Parties
  • • Mentor, lead and manage his team.
  • • Resources being shared between CDG Team, able to prioritize the work in coordination with Field Support Manager
  • • Planning, assigning and directing the schedule of work, coordination of inspection and rework activities
  • • Creating reports, ensuring status is communicated regularly and clearly (follow field support processes, intervention reports, SoC…)
  • • Ensures compliance with EASA regulation under Part 145 and MRO/Airlines quality standards
  • • Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws for employee with hierarchical link
  • • Escalates to BU's program management every point which may require higher level input
  • • Maintain key performance indicators (Intervention follow-up file, SoC/Easa release, missions costs follow-up)

Votre profil

  • • Ideally a Master or bachelor's degree in general engineering (electronics/Mechanics is a plus) related discipline or 10+ years of experience within the aircraft / product support industry
  • • Ideally experience in a customer-facing role, final assembly line or aftermarket / aftersales services/management
  • • Good Administrative and organizational skills.
  • • Comfortable generating presentations
  • • A good written and verbal communicator (fluency in English&French)
  • • Confident in dealing with senior stakeholders
  • • Demonstrable experience in project management
  • • Able to work under pressure
  • • Trainings skills
  • • Ability to read and interpret engineering / technical drawings and data
  • • Ability to problem solve, analyse and troubleshoot electrical and/or mechanical equipment.
  • • Strong knowledge of aircraft engineering standards and quality control standards and practices
  • • Strong knowledge of Safran Seats, repair systems, operations, methods, procedures, and all related EASA or FAA requirements.

Entité de rattachement

Safran

Safran est un groupe international de haute technologie opérant dans les domaines de la propulsion et des équipements aéronautiques, de l'espace et de la défense. Implanté sur tous les continents, le Groupe emploie plus de 92 000 collaborateurs pour un chiffre d'affaires de 21 milliards d'euros en 2018. Safran occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Pour répondre à l'évolution des marchés, le Groupe s'engage dans des programmes de recherche et développement qui ont représenté en 2018 des dépenses d'environ 1,5 milliard d'euros.

Safran est classé dans le Top 100 Global Innovators de Thomson Reuters ainsi que dans le palmarès « Happy at work » des sociétés où il fait bon vivre. Le Groupe est en 4ème position du classement Universum des entreprises préférées des jeunes ingénieurs en France.

Safran Seats est un des leaders mondiaux des sièges d'avions, pour équipages et passagers. 1 million de sièges fabriqués par Safran Seats sont actuellement en service dans les flottes aériennes mondiales.

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