Product Manager After Sales Service / Integrated Logistics Support (f/m)

2020-02-11T08:15:01.287

Information clé

Support et services client
Programme & Relations clients
Heerbrugg, SUISSE
CDI, Temps complet
Apprentissage (Certificat fédéral ou cantonal de capacité)
Supérieure à 3 ans
Anglais Courant, Allemand Courant, Français Intermédiaire
2020-81607

Description de la mission

The need for security is deeply rooted in mankind. It's good that there are forces that ensure more security and order in a changing world. Services and solutions from Safran Vectronix help to support these forces in their mission. Dedicated to target intelligence, we are recognized as a global leader in state-of-the-art optronic equipment for military, systems and sensors for military and civil applications. Almost 100 years of Swiss tradition and excellence in optics and precision engineering are reflected in our products. Customers in more than 90 countries rely on Safran Vectronix for Swiss quality, precision, and reliability.

We are interested in people who think and act creatively and in a team-orientated manner - people who will value a
challenging future in a multicultural, international environment.

Do you have a passion for optics, electronics, or mechanics? Are you enthusiastic about working in our dynamic team? The ILS team provides logistics services designed to optimize equipment and system readiness throughout their
service life at the lowest possible life cycle cost with an emphasis on maintaining and supporting the
modernization of equipment. We would like to reinforce our organization and are looking for a

Product Manager Service / Integrated Logistics Support (f/m)

Your Responsibilities:

  • • Define the future ILS portfolio and strategy and support the customers with their demand on our ILS services
  • • Initiate internal business cases and projects to create new customer services
  • • Plan and perform service training on all levels - in-house or at the customer site
  • • Teamwork with the product managers and support them in their daily business
  • • Participate in sales activities with regard to ILS tasks
  • • Market awareness of competitor's services
  • • Dive into the technical details of our high-tech products and create service manuals on all levels as well as illustrated spare parts catalogues

Votre profil

Your profile:

  • • Product or Project Management experience and high analytical skills
  • • Technical education and professional experience in following areas are appreciated: Service Technician, Tech-nical Troubleshooter or equivalent
  • • Ideally experienced with service related software and systems (e.g. Siemens Team Center, Cortona 3D)
  • • Proactive and self-dependent working style
  • • Above average communication skills
  • • Customer- and service-oriented
  • • Fluent in English and German, French is a plus

We offer tailored opportunities to develop your specialized and personal skill-set as well as a specialized onboarding within the first months, development meetings with your manager on a regular basis and a flat hierarchy.

Interested? Philipp Conrad, Head of Product Management, Tel. +41 71 726 74 07 will be pleased to provide any fur-ther information you may need regarding the tasks associated with this position. Please send your application to
Angelika Rupp, Human Resources (angelika.rupp@safrangroup.com).

Entité de rattachement

Safran Electronics & Defense

Safran est un groupe international de haute technologie opérant dans les domaines de la propulsion et des équipements aéronautiques, de l'espace et de la défense. Implanté sur tous les continents, le Groupe emploie plus de 92 000 collaborateurs pour un chiffre d'affaires de 21 milliards d'euros en 2018. Safran occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Pour répondre à l'évolution des marchés, le Groupe s'engage dans des programmes de recherche et développement qui ont représenté en 2018 des dépenses d'environ 1,5 milliard d'euros.

Safran est classé dans le Top 100 Global Innovators de Thomson Reuters ainsi que dans le palmarès « Happy at work » des sociétés où il fait bon vivre. Le Groupe est en 4ème position du classement Universum des entreprises préférées des jeunes ingénieurs en France.

Safran Electronics & Defense est un leader mondial de solutions et de services en optronique, avionique, électronique et logiciels critiques, pour les marchés civils et de défense. La société équipe notamment plus de 1000 navires, 25 000 véhicules terrestres et 10 000 avions à travers le monde.

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