Field Representative (m/f/d)

2020-02-18T15:04:25.577

Information clé

Support et services client
Programme & Relations clients
Technicien
22453 hamburg, ALLEMAGNE
CDI, Temps complet
BAC+2
Supérieure à 5 ans
Anglais Courant
SHEG-FREP-81785

Description de la mission

The Field Representative is the Safran Helicopter Engines Focal Point at the Customer's Premises. He provides daily direct operational support service to the customers as part of the contractual framework
KEY RESPONSIBILITIES:
The Field Representative assists the customer to ensure the operational serviceability of Safran equipment in compliance with Safety and Airworthiness instructions. He creates and maintains a privileged customer relationship. Furthermore the FRep actively contributes and takes part in the introduction and deployment of services and entries into service of products.

Your responsibilities:

  • • Ensure Equipment Operational Serviceability
  • • Answering technical questions that may arise through the operation and maintenance of engines.
  • • Contact and visits on a regular basis all customers in the assigned area
  • • Care of data and compilation of reports and information in accordance with internal company procedures.
  • • Promoting services offered by Safran Helicopter Engines to its customers.
  • • Working together with Customer Service Managers and Customer Service Representatives with regards to customer strategy.

Description complémentaire

WHAT WE OFFER:

Being part of an international organization, the Front Office based in Hamburg offers you a creative and growing work environment with a highly multi-cultural background. You will develop your skills in a professional enterprise where creativity, efficiency and responsibilities are our main motivation. This will include challenging tasks for your best personal and professional development. We will also provide internal and external organizational related training to support your professional career.

In addition to our attractive salary package, you benefit from i.e. group insurances, company pension schemes and a variety of amenities in our modern office facilities.

Votre profil

WHAT WE ARE LOOKING FOR:

  • • Hold a recognized High School certificate followed by further education with specialization in aeronautics or an aeronautical military school evidenced by the appropriate certificate
  • • Demonstrate at least 5 years of experience in the field of aeronautical maintenance for complex components, such as engine/APU including 24 months of successful experience working in the field of gas turbine maintenance or repair, and/or as customer technical support interface and/or at international level are desirable
  • • Good technical knowledge of helicopter airframes and knowledge of their main components and operation of Safran Helicopter engines is desirable
  • • A Part 66 license is of advantage
  • • Fluent in English (between B2 and C1 (CEFR) or 785 and 945 (TOEIC))
  • • Excellent ability to analyze and summarize information
  • • Good communication skills (remote multi-relational - customer and internal company)
  • • Good interpersonal and customer service skills

Are you interested? Please send us your curriculum vitae informing us about your earliest possible start date and your salary requirements. Start your future with us today!
We are looking forward to welcome you / we are looking forward to receive your application.
In case of any question, please do not hesitate to contact us.

Entité de rattachement

Safran Helicopter Engines

Safran est un groupe international de haute technologie opérant dans les domaines de la propulsion et des équipements aéronautiques, de l'espace et de la défense. Implanté sur tous les continents, le Groupe emploie plus de 92 000 collaborateurs pour un chiffre d'affaires de 21 milliards d'euros en 2018. Safran occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Pour répondre à l'évolution des marchés, le Groupe s'engage dans des programmes de recherche et développement qui ont représenté en 2018 des dépenses d'environ 1,5 milliard d'euros.

Safran est classé dans le Top 100 Global Innovators de Thomson Reuters ainsi que dans le palmarès « Happy at work » des sociétés où il fait bon vivre. Le Groupe est en 4ème position du classement Universum des entreprises préférées des jeunes ingénieurs en France.

Safran Helicopter Engines est le leader mondial de la motorisation pour hélicoptères, avec plus de 72 000 moteurs produits depuis sa création. La société offre la plus large gamme de turbomoteurs et compte 2 500 clients répartis dans 155 pays.

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