Information clé

Support et services client
Programme & Relations clients
Ingénieur & Cadre
22453 hamburg, ALLEMAGNE
CDI, Temps complet
Supérieure à 3 ans
Allemand Courant, Anglais Courant

Description de la mission

The Military customer segment is key domain for long term sustainable growth of our business. As a Customer Service Manager Military you will be in charge of leading the strategic and tactical approach to capture the sales generated by supporting military operators of Safran Helicopter Engines. This mission includes to efficiently liaise with governmental entities, such as Ministry of Defense, establishing clear networking plans towards key deciders, promoting Safran support services and negotiating contracts.
As our customers' first point of contact, you will act as liaison element towards Safran Helicopter Engines internal departments and other branch offices to achieve and maintain highest level of customer satisfaction. In addition to managing your portfolio, you identify and develop business opportunities with existing and prospect customers in existing and emerging markets.

Your responsibilities:

  • •Analyzing the military market, identifying key governmental players and key factors of success to penetrate with our various service offers
  • •Assessing the customer expectations, propose offers and negotiate contracts
  • •Promoting and selling our products and services by providing added value to the customers
  • •Managing the fulfillment of respectively agreed commitments
  • •Managing sales activities to meet the Safran group economic targets
  • •Preparing and leading customer visits with internal stakeholders and carrying out the reporting to our internal actors and corporate teams
  • •Monitoring KPI's for our internal and external customers
  • •Drawing up and managing support sales budget

Votre profil


  • •Experience in Customer Support is mandatory
  • •Experience with governmental entities and general understanding of complex contract structures
  • •Experience in Business Development is an additional key competence
  • •Experience in Aeronautics is desirable
  • •Degree in business administration, engineering or other related fields
  • •Strong customer orientation and negotiation skills, target orientation, consistent and persistent approach, strategic competence
  • •Project management experience is a plus
  • •Works well in a team and also independently
  • •Fluency in the German and English language required, French language skills are beneficial
  • •IT literate (MS Outlook, Word, Excel, PowerPoint)
  • •Willingness to travel (30-40 %)

Are you interested? Please send us your curriculum vitae informing us about your earliest possible start date and your salary requirements.
Start your future with us today!
We are looking forward to welcome you / we are looking forward to receive your application.
In case of any question, please do not hesitate to contact us.
SAFRAN Helicopter Engines Germany GmbH • Borsteler Chaussee 43 • 22453 Hamburg • Clarissa Moewert (HR Business Partner) • Tel. +49 (0) 40 500 216 99 • E-Mail: •

Description complémentaire

Being part of an international organization, the Front Office based in Hamburg offers you a creative and growing work environment with a highly multi-cultural background. You will develop your skills in a professional enterprise where creativity, efficiency and responsibilities are our main motivation. This will include challenging tasks for your best personal and professional development. We will also provide internal and external organizational related training to support your professional career.

In addition to our attractive salary package, you benefit from i.e. group insurances, company pension schemes and a variety of amenities in our modern office facilities.

Entité de rattachement

Safran Helicopter Engines

Safran est un groupe international de haute technologie opérant dans les domaines de la propulsion et des équipements aéronautiques, de l'espace et de la défense. Implanté sur tous les continents, le Groupe emploie plus de 92 000 collaborateurs pour un chiffre d'affaires de 21 milliards d'euros en 2018. Safran occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Pour répondre à l'évolution des marchés, le Groupe s'engage dans des programmes de recherche et développement qui ont représenté en 2018 des dépenses d'environ 1,5 milliard d'euros.

Safran est classé dans le Top 100 Global Innovators de Thomson Reuters ainsi que dans le palmarès « Happy at work » des sociétés où il fait bon vivre. Le Groupe est en 4ème position du classement Universum des entreprises préférées des jeunes ingénieurs en France.

Safran Helicopter Engines est le leader mondial de la motorisation pour hélicoptères, avec plus de 72 000 moteurs produits depuis sa création. La société offre la plus large gamme de turbomoteurs et compte 2 500 clients répartis dans 155 pays.

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