CFM - Deputy Customer Program Manager (CPM) - China

2019-11-01T06:53:49.13

Information clé

Programme
Programme & Relations clients
Shanghai/上海, CHINE
CDI, Temps complet
BAC+3, BAC+4
Supérieure à 8 ans
Anglais Courant, Chinois Courant
2019-78660

Description de la mission

Job Description
Within the Customer Operations Department, you ensure the management of support and service contracts for a set of clients from your zone. You will be the deputy CPM and be working in coordination with your prime counterpart.
You are responsible of your customers' satisfaction and economic performance of your contracts: both on a short term (annual budget) and long term (Business plan profitability) perspective.

You will rely on a cross-functional team (Customer Team) composed of sales, engineering, industrial, finance, logistics, guarantee,…, to achieve your objectives.

You will ensure the following:

  • - Team's performances can achieves the operational and economic objectives
  • - Negotiate with the customer in order to defend the interests of the company
  • - Communicate internally about the risks and opportunities regarding your customers
  • - On Wing Support (OSS) Activities coordination for the Safran area

Also, the candidate will be supporting the coordinator for china with regards to the performance of the SSAMC Shop based in Chengdu. Tracking TAT, costs of the Shop Visits will be important in order to take appropriate decision. (best economical decision versus customer satisfaction and financial impact)


Location :
This job shall be located in Shanghai. Business Trips will be required especially at customer places and MROs in china and worldwide
Specifications :
The Deputy Customer Program Manager is a very exposed position both internally and externally (Support, service, program, sales) due to the fact that he/she is in the middle of the relation between CFM and its customers.
Regular trips are expected to meet customers to ensure a good relationship with his/her counterparts within the airlines.

Flexibility and availability will be required to respond to customer's operational emergencies.
Possible evolution to a Customer Team Leader position.

Votre profil

Required Profile:
Customer oriented, tenacity, flexibility, good negotiation skills. Commercial management experience.
The candidate must have a strong ability to lead a cross-functional team and to understand the problems of our customers.
She/He must know how to interact and communicate with the clients and propose / implement solutions in the interest of the customers as well as the company.
Candidates needs to have experience in Shop Visits (work scope) and handling shop Visits performance
French speaking will be a plus.

Entité de rattachement

Safran SA

Safran est un groupe international de haute technologie opérant dans les domaines de la propulsion et des équipements aéronautiques, de l'espace et de la défense. Implanté sur tous les continents, le Groupe emploie plus de 92 000 collaborateurs pour un chiffre d'affaires de 21 milliards d'euros en 2018. Safran occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Pour répondre à l'évolution des marchés, le Groupe s'engage dans des programmes de recherche et développement qui ont représenté en 2018 des dépenses totales d'environ 1,5 milliard d'euros.

Safran est classé dans le Top 100 Global Innovators de Thomson Reuters ainsi que dans le palmarès « Happy at work » des sociétés où il fait bon vivre. Le Groupe est en 4ème position du classement Universum des entreprises préférées des jeunes ingénieurs en France.

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