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Senior Product Support Engineer

Publicado
Soporte y servicio a clientes Singapore , Singapur Contrato indeterminado / Indefinido Tiempo completo Maestria / Postgrado/Máster Más de 5 años Inglés Fluido
Publicado

Descripción del puesto de trabajo

Customer Support
• Be actively involved in the customer support plan for Group and partners OEMs in the Asia Pacific region
• Communicate valued expertise to customers, and act as the interface between the OEMs and Asia-Pacific Airlines on technical issues, complaints or investigation requests to exceed customer satisfaction
• Manage emergency/crisis situations (Aircraft On Ground) in the region
• Manage customer and supplier relations across the region,
• Support the Entry Into Service for new programs
• Supervise fleet upgrade and retrofit campaigns, reviews of Service Information Letters, implementations of systems or components modifications following Service Bulletins
• Develop and draft end-user documentations and training materials
• Conduct training sessions for in-house teams as well as external customers

Repair Operations
• Lead repair and customer support operations for SAFRAN Group and partners OEMs in Asia-Pacific
• Support a team of technicians, planners, supply chain officers and sales executives to deliver short Shop Processing Time
• Follow up repair orders to ensure systematic good performance and profitability
• Monitor Key Performance Indicators and report to selected OEMs
• Analyse In-Service Experience for timely feedback to OEMs: Devise reliability reports, analyse Shop Findings, piece parts consumption, productivity, etc…
• Attend Technical Review meetings
• Support existing repair capabilities by solving any issues or discrepancies which may arise, in order to resume activity as soon as possible.
• Trouble shooting of toolings, test benches, fixtures etc...
• Source for material, suppliers, 3rd parties, alternatives.
• Overview calibration requirements.
• Take a pro-active approach, Initiate creative solutions to maintenance issues and assist the workshops in implementing best practices, Continuous Improvement, LEAN operations, cost reductions and applying lessons-learned from previous or bench-marked experiences
• Conduct investigation and write report to customers
• Manage technical disputes
• Follow up on technical improvement to customers

Business Development
• Manage the development and implementation of Group and partners OEMs' new repair capabilities
• Gather market data, investment requirements, perform feasibility studies
• Drive the progress of the tasks, pilot projects' milestones review, report advancement, track investments and expenses, monitor contractors and suppliers, devise maintenance plans.
• Perform self-assessments, engineering studies, build up justification file and liaise with QA for smooth airworthiness application and repair capability integration.
• Review Testability and perform Shop validation
• Support Marketing team for new businesses and projects
• Handle Request For Information or Request For Quotation for technical/commercial proposals
• Manage SAFRAN OEMs Support investment and be actively involved in repair policies

Requisitos del puesto de trabajo

a) Degree in Mechanical/Electrical/Aeronautical Engineering
b) At least 5 years of Aviation Engineering experience, Aircraft Maintenance and Repair Operations, in OEM or MRO environment
c) Proficient in product support and trouble shooting procedures
d) Serviced-oriented with at least 3 years of customer support experience.
e) Effective Project Management and interpersonal skills
f) Knowledge of airworthiness regulations such as FAR145, EASA 145, SAR 145 and others
g) Experience in calibration requirements and procedures
h) Proficient with Microsoft software applications
i) Experience in OEM technical support, or related MRO operations/engineering
j) Must be familiar with technical support environment, processes, and manuals used for aircraft maintenance.
k) Working knowledge of the Aviation Airworthiness requirements like Part 145 is advantageous but not compulsory
l) Ability to multi task in a dynamic environment
m) Excellent communications skills. Well versed in written and spoken English
n) Innovative, flexible, creative. Willing to adopt emerging technologies
o) Able to think ahead, process data, make decisions and solve problems.
p) Motivated, driven, committed, reliable
q) Excellent attitude, good team player

logo safran

Safran es un grupo internacional de alta tecnología que opera en los sectores de la aeronáutica (propulsión, equipos e interiores), el espacio y la defensa. Su misión: contribuir de forma duradera a un mundo más seguro, en el que el transporte aéreo sea cada vez más respetuoso del medio ambiente, cómodo y accesible. Presente en todos los continentes, el Grupo emplea a 76 800 personas, con un volumen de negocios de 15 300 millones de euros en 2021. Ya sea por su cuenta como en colaboración con otras empresas, ocupa posiciones de liderazgo en sus mercados a nivel europeo y mundial. Safran está comprometido con los programas de investigación y desarrollo que preservan las prioridades ambientales de su hoja de ruta de innovación tecnológica.

La revista Forbes clasificó a Safran como el tercer mejor empleador del mundo en su sector en el año 2021.


Safran Electronics & Defense es un líder mundial en soluciones y servicios de optrónica, aviónica, electrónica y software crítico para los mercados civil y de defensa. Entre otros, la empresa equipa más de 1000 barcos, 25 000 vehículos terrestres y 10 000 aviones en todo el mundo.

76 800
empleados en todo el mundo
27
Número de países en los que está presente Safran
35
familias de especialidades
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