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Shop Visit Coordinator

Publicado
Soporte y servicio a clientes Singapur Contrato indeterminado / Indefinido Tiempo completo Profesional / Licenciatura / Grado / Diplomatura Más de 3 años
Publicado

Descripción del puesto de trabajo

Has a complete vision of the engine maintenance operations flow and takes all decisions and actions necessary to fulfill the commitment to the customers and to the shop's production planning.
 Reports on the maintenance operations evolutions to the internal and external stakeholders. He/she is the prime interface for any questions from leadership as to engine status and is accountable for raising critical items/help needed to program team / leadership.
 In the event investigations or sick bays are required, he/she ensures that the decisions taken are in line with the commitments made in terms of TAT and cost.
 Ensure initial workscope and extension are compliant with the process and program's guidelines.
 Act as the industrial operations representative within the Customer Team. He/She is the main interface between the customers and the shop. He/She makes sure that the shop receives and reports all the information needed.
 Organize Customer visits in shop.
 Validate industrial gates are passed
 Track invoicing delays and quality standard compliance in line with contract obligations.
 Drive Risk analysis and associated mitigation plan for wing-to-wing maintenance operations.
 Drive the engine maintenance costs and therefore contribute to the contract profitability optimization.
 Follow up commercial disputes and ensure resolution with customers.
 Works on best practices to allow quick and smooth hand-offs among several stakeholders.
Required Skills:

Requisitos del puesto de trabajo

Highly effective communication skills
 Strong organizational and time management skills
 Computer Skills – Microsoft Word, Excel and Powerpoint
 Self-starter with ability to work under pressure to deliver targets on time
 Cross-cultural experience and ability to work in different cultures with successful outcome
 Able to work independently, meet tight deadlines and work under pressure with minimum supervision.

Education and Experience:
 Bachelor's Degree
 More than 3 years of experience in customer service
 Some knowledge of aircraft engines
 Aerospace experience will be an added advantage

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Safran es un grupo internacional de alta tecnología que opera en los sectores de la aeronáutica (propulsión, equipos e interiores), el espacio y la defensa. Su misión: contribuir de forma duradera a un mundo más seguro, en el que el transporte aéreo sea cada vez más respetuoso del medio ambiente, cómodo y accesible. Presente en todos los continentes, el Grupo emplea a 76 800 personas, con un volumen de negocios de 15 300 millones de euros en 2021. Ya sea por su cuenta como en colaboración con otras empresas, ocupa posiciones de liderazgo en sus mercados a nivel europeo y mundial. Safran está comprometido con los programas de investigación y desarrollo que preservan las prioridades ambientales de su hoja de ruta de innovación tecnológica.

La revista Forbes clasificó a Safran como el tercer mejor empleador del mundo en su sector en el año 2021.

76 800
empleados en todo el mundo
27
Número de países en los que está presente Safran
35
familias de especialidades
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