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Customer Support Centre (CSC) - Europe Africa & Middle East Key Account Management

Publicado
Soporte y servicio a clientes Gloucester , Reino Unido Contrato indeterminado / Indefinido Tiempo completo
Publicado

Descripción del puesto de trabajo

Applications are now invited for the above position in our newly created Customer Support Centre (CSC) based in Gloucester, UK. Reporting to the CSC Manager, EAME Region your responsibilities will include the following:-
Key Account Manager General Responsibilities
• To directly manage a number of Airlines and/or MRO (Maintenance Repair and Overhaul) accounts within the EAME region and to be a focal point for ‘Spares Order Management Activity' and managing the ‘Customer Relationship' including satisfaction for the three product divisions of Safran Landing Systems – Landing Gear, Wheels and Brakes, plus Braking, Steering and Monitoring Systems Equipment.
• To interface and coordinate with the internal functions including Logistics, Credit Management, Warehouse, Supply Chain for any Spares management activity and resolution of customer issues, plus working with the Customer Support Manager (CSM) network for preparation of customer account reviews.
• Proactively manage the Critical Short List (CSL) with major customers and control customer demand through order book monitoring, delivery plan follow-up, order promising, delivery plan building logistics, risk analysis on deliveries, abnormal demand management, ERP update if needed & when collaboration with customer is done, etc.
• Close coordination and support needed with direct CSC management and teams including Tools & Process team to ensure daily priorities are managed and achieved and if any improvements can be made on the ordering process
• Daily Management of Aircraft on Ground (AOG) activity and support urgent requests from customers in respect of the AOG rules including: Request for Quotation (RFQ), Order Entry, Deliveries etc
• Required to support the Global Out-of-Hours AOG Desk by working a weekend day-shift on a rotation basis.
• Support routine travel to customers, when needed, within the EAME region in line with the annual visit planning
• Promote to customers usage of the many support tools available via our online portal

Descripción complementaria

In order to effectively carry out this role, you will need to be able to demonstrate the following competencies:

• Experience of managing customer relationships
• Customer Mindset and Customer focused
• Positive approach to working as part of a team and also independently • Problem solving methodology
• Ideally experience in some of the current applications used including: SAP, MS Dynamics, Office, Sharepoint, CRM etc
• A working knowledge of Safran Landing Systems organisation, Systems and Products
• Effective communication skills including both verbal, written and presentation
• A flexible approach to support Out-of-Hours AOG Management and potential customers visits

Requisitos del puesto de trabajo


Educated to HND standard or with equivalent work related experience, you will ideally have some experience either within an Airline, MRO or Customer Services position, or within a Customer Account Management or equivalent role and be able to demonstrate a working knowledge of the general responsibilities outlined above. International travel may also be required.

Especificidad del puesto de trabajo

International travel may also be required.

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Safran es un grupo internacional de alta tecnología que opera en los sectores de la aeronáutica (propulsión, equipos e interiores), el espacio y la defensa. Su misión: contribuir de forma duradera a un mundo más seguro, en el que el transporte aéreo sea cada vez más respetuoso del medio ambiente, cómodo y accesible. Presente en todos los continentes, el Grupo emplea a 76 800 personas, con un volumen de negocios de 15 300 millones de euros en 2021. Ya sea por su cuenta como en colaboración con otras empresas, ocupa posiciones de liderazgo en sus mercados a nivel europeo y mundial. Safran está comprometido con los programas de investigación y desarrollo que preservan las prioridades ambientales de su hoja de ruta de innovación tecnológica.

La revista Forbes clasificó a Safran como el tercer mejor empleador del mundo en su sector en el año 2021.

Safran Landing Systems es el líder mundial en sistemas de aterrizaje y frenado de aeronaves. Safran Landing Systems es socio de más de 20 fabricantes de aviones en los sectores civil, regional, empresarial y militar, y equipa más de 27 000 aeronaves.

76 800
empleados en todo el mundo
27
Número de países en los que está presente Safran
35
familias de especialidades
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