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In-Service Solution Design Engineer

Publicado
Empresa : Safran Seats Campo de actividad : Soporte y servicio a clientes Ubicación : Cwmbran , Gales , Reino Unido Tipo de contrato : Contrato indeterminado / Indefinido Duración del contrato : Tiempo completo Categoría profesional : Ingeniero y Gerentes
Publicado

Descripción del puesto de trabajo

Are you interested in working at the business end of Aerospace, where airline brand meets innovative passenger experience? Then your next opportunity could be with Safran Seats, an industry award winning, premium designer and manufacturer of First and Business Class seating and technology. Our passenger experience prides itself on innovation, customisation, quality and industrial design.

At Safran Seats, we are unique within aerospace, as we interface with both the world's biggest airlines and airframers alike, with the largest seats portfolio of all seats suppliers. One day you could be liaising with one of the world's largest airframers, and the next, some of the biggest airline brands around the world!

In the UK, Safran Seats specialises solely in the First Class and Business Class seating markets for wide body aircraft, with industrial and engineering teams in Cwmbran and Newport, Wales and Brackley, England.

Working as part of the growing aftermarket engineering team, your role will be to investigate and design
solutions for customer technical enquiries and to ensure that all issues are closed efficiently and effectively. In this job role, you will proactively support the customer as the primary function to ensure that the engineering service levels provided maintains customer satisfaction for the entire Safran Seats portfolio.

Key Responsibilities & Duties include;
Support the customers in service operations, maintain regular communications and resolve all customer concerns within planned timescales;
Log, investigate and coordinate root cause analysis reviews to understand cause of in service failures;
Participate in design reviews of new product development, to ensure lessons;
learned are applied to new designs to reduce ISI's;
Provide engineering support to the Part 145 Facility;
Conduct drawing changes to reflect new material with regards to obsolescence;
Act as prime technical point of contact with our aftermarket customers.

Descripción complementaria

Our in-house design studio co-creates the most innovative experiences in the sky with our airline customers and partners. Our dedicated engineering, production and in-service support facilities are integral to delivering a high-end quality product that we keep flying throughout the life of programme. We are fully supported by a wide team of support functions, from HR to Finance, to Business Development and Planning and Logistics, our team is built to give Safran Seats an end-to-end capability in house in the UK.

We focus on:

Our people
These are our four People Fundamentals that underpin everything we do at Safran:
• We believe in and fostering the conditions for diversity and inclusion to thrive
• We develop our colleagues skills and build opportunities so you can shape our future
• We create a trustworthy work place to support you, as you dare to act and innovate
• We encourage collaboration and mutual support between you and your colleagues
So you'll be supported every step of the way!

Sustainability
Our people are at the heart of our success, as we work together to achieve our mission: contributing to a safer and more sustainable aviation. We are tackling the biggest challenges in aerospace, with a commitment to work to decarbonise the industry by 2050.

Global Mobility
As part of the Safran Group, across our businesses we are market leaders in aerospace, defence and space; there is always potential for future mobility in the UK and internationally.

Requisitos del puesto de trabajo

Experienced user of Catia V5;
Good understanding of manufacturing processes, techniques and design for manufacture and assembly;
Attention to detail;
Ability to work unsupervised / self-motivated;
Good team working skills;
Self-motivated and capable of independent decision making.

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to hear from you!

Our employees are at the heart of our success, as we work together for our sustainable future. There are four People Fundamentals that underpin life at Safran:
• We believe in and promote diversity and inclusion as key values across our business
• We develop our colleagues skills and build opportunities so you can shape our future
• We create a trustworthy work place to support you, as you dare to act and innovate
• We encourage collaboration and mutual support for you and your colleagues

As a valued member of our team, these are just a few of the benefits you'll receive:
• 25 days holiday + UK Bank Holidays
• Benefits Programme, with a number of schemes such as cycle to work, technology savings, retail discounts and access to private healthcare
• Career Progressions opportunities such as company sponsorship and further training courses
• Family friendly policies including maternity, paternity, adoptive parents, shared parental leave, parental leave and flexible working
• Equality & Diversity initiatives with internal groups for workplace engagement and involvement
• STEM engagement with schools, colleges and universities and Charitable activities for all

Please apply and submit your CV today! We are recruiting for this new position now, with a view to recruit as soon as possible. Once your CV has been reviewed, we will contact you with the next stages.

We want Safran Seats to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We're committed to building a strong, diverse workforce and making Safran Seats an inclusive place to work.

Especificidad del puesto de trabajo

Full UK driving licence and valid passport essential as travel will be required.

Ubica tu futuro lugar de trabajo

Llantarnam Industrial Park, Llantarnam NP44 3HQ

Cwmbran

Gales Reino Unido

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