Operations Support Manager

In the UK, Safran Seats specialises solely in the First Class and Business Class seating markets for wide body aircraft, with industrial and engineering teams in Cwmbran and Newport, Wales and Brackley, England.

The purpose of this role is to effectively lead an integrated production team & processes towards successful delivery of customer demands. You will hold full accountability for the performance and continuous improvement of both the production system and their indirect support functions. Whilst implementing strategic plans linked to the Operational Balance Scorecard

Key Responsibilities will include:
 Deploy operational strategy in line with business objectives, goals and customer requirements.
 Accountable for delivery against key performance indicators identified through the balance scored card framework.
 Promote, lead and empower an environment of continuous improvement.
 Lead and build effective relations with internal and external customers.
 Promote standard work linked to that of the common goal.
 Overall accountability for the supporting functions to achieve customer requirements.
 Accurate forecasting and delivery upon set budgets.
 Monitor and report on budgets and targets.
 Manage, allocate, evaluate a cross functional team in order to optimise operational resource.
 Promote, maintain and build on the Company standards and values with the view to develop and improve upon
them.
 Accountable for the safety standards and governance within the operational areas.
 Management of the production system from input to output.
 Manage and control capacity in line with customer demands.
 Monitor and maintain the production system to ensure the optimization of quality, cost and delivery.
 Develop direct teams and individuals in line with the business requirements. Improving skill sets and competencies
that are required in order to meet customer demands
 At all times maintaining safety working practices and disciplines. Whilst constantly reviewing with the view to
eliminate risk to all employees and visitors on site.
 Being the lead, mentor and developer of the operations support teams.
 Plan resource to meet production output to include annual leave, absences, clocking and overtime for all reports.
 Identify and address training needs to maintain quality output in accordance with the Quality Procedures.
 Monitor and report on budgets and targets.
 Build on current 5S standards and develop the process via use of the One Safran tools and methods

Our in-house design studio co-creates the most innovative experiences in the sky with our airline customers and partners. Our dedicated engineering, production and in-service support facilities are integral to delivering a high-end quality product that we keep flying throughout the life of programme. We are fully supported by a wide team of support functions, from HR to Finance, to Business Development and Planning and Logistics, our team is built to give Safran Seats an end-to-end capability in house in the UK.

We focus on:

Our people
These are our four People Fundamentals that underpin everything we do at Safran:
• We believe in and fostering the conditions for diversity and inclusion to thrive
• We develop our colleagues skills and build opportunities so you can shape our future
• We create a trustworthy work place to support you, as you dare to act and innovate
• We encourage collaboration and mutual support between you and your colleagues
So you'll be supported every step of the way!

Sustainability
Our people are at the heart of our success, as we work together to achieve our mission: contributing to a safer and more sustainable aviation. We are tackling the biggest challenges in aerospace, with a commitment to work to decarbonise the industry by 2050.

Global Mobility
As part of the Safran Group, across our businesses we are market leaders in aerospace, defence and space; there is always potential for future mobility in the UK and internationally.

 Supervisory / Management Educated with previous experience gained in a similar or related manufacturing environment
 Sound knowledge of lean and problem solving tools, operating procedures, quality methodologies & techniques with sound knowledge of lean and problem solving tools
 A good academic standard of education or previous experience gained in a similar or related manufacturing environment
 Previous experience of leading a team within a high density business
 Demonstrable experience of driving a culture of lean and continuous improvement
 Familiar user of Microsoft packages, BaaN or associated software, EZLM.
 Comfortable in reading engineering drawings
 Change Management & Risk Management experience Essential
 Excellent interpersonal skills
 Ability to analyse information with a high attention to detail
 Able to build strong working relationships
 Displays energy and enthusiasm in improvement ways of working
 Respectful of other colleagues in carrying out duties
 Ability to plan work load effectively
 Willingness and ability to work flexibly across all areas of Operations and to travel to other Safran sites if required
 Demonstrable experience of leading, motivating and bringing out the best in people

Our employees are at the heart of our success, as we work together for our sustainable future. There are four People Fundamentals that underpin life at Safran:
• We believe in and promote diversity and inclusion as key values across our business
• We develop our colleagues skills and build opportunities so you can shape our future
• We create a trustworthy work place to support you, as you dare to act and innovate
• We encourage collaboration and mutual support for you and your colleagues

· As a valued member of our team, these are just a few of the benefits you'll receive:
· 33 days holiday
· Industry leading pension scheme with salary sacrifice employer contributions up to 10%.
· Private medical cover with ability to upgrade level of benefit and cover family members.
· Access to salary sacrifice benefits scheme including cycle to work and Octopus EV Scheme
· 4 x Life Assurance
· Interactive benefits platform including wide range of discretionary benefits including technology, retail benefits, income protection.
· Enhanced family friendly policies and benefits and employee assistance programme
· Share save schemes.
· Flexible working

This role is subject to pre-employment checks, including but not limited to criminal record checks. While having unspent convictions may not necessarily prevent you from being employed, you are required to disclose any unspent convictions during the recruitment process. Only candidates who successfully pass these checks will be considered for employment.

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Safran es un grupo internacional de alta tecnología que opera en los campos de la aeronáutica (propulsión, equipamiento e interiores), espacio y defensa. Su misión: contribuir de forma duradera a un mundo más seguro, donde el transporte aéreo sea cada vez más respetuoso con el medio ambiente, más cómodo y más accesible. Establecido en todos los continentes, el Grupo emplea a 100.000 personas para una facturación de 27.3 mil millones de euros en 2024, y ocupa, solo o en asociación, posiciones de liderazgo mundial o europeo en sus mercados.
Safran es la segunda empresa del sector aeronáutico y de la defensa que figura en la lista de «World's Best Companies» de 2024 de la revista TIME.

Safran Seats es uno de los principales fabricantes de asientos de aeronaves, tanto para la tripulación como para pasajeros, a nivel mundial. Actualmente, 1 millón de asientos de aeronaves, fabricados por Safran Seats, se encuentran en servicio en diversas flotas aéreas de todo el mundo.