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VIE Regional Wheels & Brakes Support Engineer (RSE)

Publicado
Soporte y servicio a clientes Suzhou/ 苏州 , Francia VIE Tiempo completo Profesional / Licenciatura / Grado / Diplomatura Primera experiencia
Publicado

Descripción del puesto de trabajo

Why:
WB is a competitive business with product selection by the Airlines and business secured with a one to one contract between the Airlines and WB division which set up below key business terms:
• Customer intimacy & Airlines satisfaction are key to favor Safran LS WB selection
• Maintenance concept is ‘'On Condition'' driven by Heat Sinks exchange or Tire Changes inducing a high number of removals with limited skills and investments therefore maintenance is mainly achieved locally at Airlines shop or affiliated MRO with limited feed-back in SLS MRO (less than 3%)
• Technical proactive visits at Airlines premises are key:
1. to collect data about our product performance, detect weak signals to prevent an issue spread within the fleet, monitor/ensure adequate maintenance practices, document operational conditions (oxidation, corrosion, …)
2. to help WB commercial support team for contract application, manage claims, challenge Airlines consumption in terms of consumables and spare parts (delivered FOC)
3. to maintain networking with Airlines decision makers
Mission:
Implement under Product Support Engineering Manager control local actions such as:
• Capitalize on Airlines/MRO shop proximity to optimize product/maintenance/operations awareness:
1. focusing on local WB key accounts (ref attachment)
2. supporting on a case by case technical issues for other regional WB customers
• Interface with customers through Airlines/MRO shop visits and/or other types of follow up
• Coordinate with regional CSC and commercial support teams to identify key satisfaction drivers (vs. competition) that requires Wheels and Brakes Division support

Profile:
• In terms of monitoring product activities, the RSE will routinely interface across Airlines/MRO repair shops or engineering. This RSE should have a sound technical/engineering background in WB's as the primary Safran LS product of focus.
• On-The-Job Training will be key to interface at shop floor level to track back any maintenance/performance inputs within the organization or at Airlines level
• Knowledge about repair administration within MRO (Part 145)

• Prior to assignment a 3 months training will be proposed at Velizy for:
- WB/CS organization and interface discovery
- Wheels and Brakes contract structure knowledge
- Wheels and Brakes training (OJT)


Deliverables:
1. Develop ‘'technical'' reporting process for PSE (visit report, reliability analysis, PBI, …)
2. Reinforce/support Airlines/MRO shop communications as required pertaining to product
3. Participate to regional Airlines satisfaction plan management (spiders, ticketing, claims, RDAS)
4. Contribute to competition benchmark data collection (CMM, In-Service Experience …)

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Safran es un grupo internacional de alta tecnología que opera en los sectores de la aeronáutica (propulsión, equipos e interiores), el espacio y la defensa. Su misión: contribuir de forma duradera a un mundo más seguro, en el que el transporte aéreo sea cada vez más respetuoso del medio ambiente, cómodo y accesible. Presente en todos los continentes, el Grupo emplea a 76 800 personas, con un volumen de negocios de 15 300 millones de euros en 2021. Ya sea por su cuenta como en colaboración con otras empresas, ocupa posiciones de liderazgo en sus mercados a nivel europeo y mundial. Safran está comprometido con los programas de investigación y desarrollo que preservan las prioridades ambientales de su hoja de ruta de innovación tecnológica.

La revista Forbes clasificó a Safran como el tercer mejor empleador del mundo en su sector en el año 2021.

Safran Landing Systems es el líder mundial en sistemas de aterrizaje y frenado de aeronaves. Safran Landing Systems es socio de más de 20 fabricantes de aviones en los sectores civil, regional, empresarial y militar, y equipa más de 27 000 aeronaves.

76 800
empleados en todo el mundo
27
Número de países en los que está presente Safran
35
familias de especialidades
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