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Customer Support Manager - Americas

Publicado
Mantenimiento Patrimonial Walton , Kentucky , Estados Unidos Contrato indeterminado / Indefinido Tiempo completo Profesional / Licenciatura / Grado / Diplomatura Más de 3 años Español Fluido Portugués Intermedio
Publicado

Descripción del puesto de trabajo

1. The CSM is responsible for managing customer satisfaction in line with SAFRAN LS objectives for OEM products and services.
2. Customers are defined as operators, region Airframer offices, MRO's and leasing companies.
3. The CSM establishes and maintains a direct link with customers to actively manage satisfaction.
4. The CSM is required to maintain a visit schedule with customers as defined by the region leader.
5. The CSM shall manage key activities such as:-
a. Customer Satisfaction, CRM Tracking and Improvement Planning
b. Customer Visit management and communications
c. Customer Visit reporting
d. Adhoc assignments as assigned by region director

6. The CSM shall take ownership of key action management in front of customers to ensure deadlines are agreed and supported. As such the CSM is accountable to:
a. Identify and maintain a list of open and completed actions by customer
b. Interface across the back the office to identify and collaborate on action priorities and delivery dates, which are then communicated back to customers.
c. Elevate stalled activities across Safran LS management, or when priorities cannot be agreed.
7. The CSM will co-ordinate with SAFRAN LS divisions to assist in gathering reliability data from customers
8. The CSM shall proactively report competitor's technical and commercial activities when information is available.
9. The CSM is responsible for Identifying and proactively supporting marketing opportunities with the relevant SAFRAN LS commercial teams:
a. Landing Gear services
b. System Equipment upgrades and provisioning campaigns
c.. Support of regional MRO sales team on key sale strategies

10. The CSM will need to maintain a level of working hours flexibility in order to manage regional time zone difference with European, or other Safran LS offices in the course of their daily duties

Descripción complementaria

Candidates for positions with Safran Landing Systems must be legally authorized to work in the United States. Employment eligibility verification will be required at the time of hire. Visa sponsorship is not available for this position. This description has been designed to indicate the general nature and level of work performed by an employee within this position. The actual duties, responsibilities and qualifications may vary based on assignment or group. All qualified applicants will receive consideration for employment without regard to race, color, age, ethnicity, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status, genetic data or other legally protected status. Safran Landing Systems is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. To verify the information in the job listing or if you need special assistance or an accommodation while seeking employment, please e-mail [email protected] or call: 859-817-2947. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

Requisitos del puesto de trabajo

This CSM assignment spans the entire Americas support region. Therefore bi-lingual language skills in English and Spanish are required. Intermediate language skills in Portuguese are a plus.

Especificidad del puesto de trabajo

Approx 50% of time will be spend traveling within the Americas region, with occasional travel to France.

Ubica tu futuro lugar de trabajo

One Carbon Way, KY 41094

Walton

Kentucky Estados Unidos

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Safran es un grupo internacional de alta tecnología que opera en los sectores de la aeronáutica (propulsión, equipos e interiores), el espacio y la defensa. Su misión: contribuir de forma duradera a un mundo más seguro, en el que el transporte aéreo sea cada vez más respetuoso del medio ambiente, cómodo y accesible. Presente en todos los continentes, el Grupo emplea a 76 800 personas, con un volumen de negocios de 15 300 millones de euros en 2021. Ya sea por su cuenta como en colaboración con otras empresas, ocupa posiciones de liderazgo en sus mercados a nivel europeo y mundial. Safran está comprometido con los programas de investigación y desarrollo que preservan las prioridades ambientales de su hoja de ruta de innovación tecnológica.

La revista Forbes clasificó a Safran como el tercer mejor empleador del mundo en su sector en el año 2021.

Safran Landing Systems es el líder mundial en sistemas de aterrizaje y frenado de aeronaves. Safran Landing Systems es socio de más de 20 fabricantes de aviones en los sectores civil, regional, empresarial y militar, y equipa más de 27 000 aeronaves.

76 800
empleados en todo el mundo
27
Número de países en los que está presente Safran
35
familias de especialidades
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