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Customer Service Representative

Publicado
Soporte y servicio a clientes Twinsburg , Ohio , Estados Unidos Mission temporaire Tiempo completo Bachillerato, Preparatoria Más de 5 años
Publicado

Descripción del puesto de trabajo

Job Location: Twinsburg, Ohio

12 Month temporary assignment via a 3rd party agency

Must be legally authorized to work in the US without company sponsorship.
This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. person within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. “Green Card Holder”), Polical Asylee or Refugee.

This role is responsible monitoring status and close sales and work orders in the Enterprise Resource Program (ERP).

Essential Duties and Responsibilities:
- Support Customer Account Coordinators and Operations to achieve their deliverables
- Ensure the Sales Order review process is being maintained and on task
- Responsible for monitoring the on-time deliverables to their customers.
- Ensure any agreed upon special requirements are brought to the attention of the functional department(s)
- Maintain all required files of MRO and/or manufacturing jobs per QMS requirements.
- Provide quotes for MRO jobs to the customers, as authorized by the Sales team, and follow-up on quote approvals.
- Research and procure MRO parts, if assigned
- Invoices customer and support the reconcile of month-end processing to ensure accurate financial closing
- Provide support to customer inquiries (to include OE, MRO, Spares)
- Monitors all open orders and regularly communications status with multiple functional teams
- Manage all customer portals for changes and updates
- Maintains the customer master database in the ERP system & data entry
- Provides data for KPI's to monitor Customer Satisfaction, TAT, OTD
- Help support Safran's Record Retention Policy (scanning, manage archiving site, file labeling)
- Other duties may be assigned.
- Adheres to safe work practices and contributes to the evolution of the health, safety, and environmental program and culture;
- Evening/night hours may be required.
- Extra hours may be required during business peaks.

Descripción complementaria

Physical Demands:
- May require long periods of sitting.
- May require lifting less than 20 lbs.
- May require prolonged repetitive use of upper extremities.

Work Environment:
Typical office environment requiring the use of typical office equipment (i.e. computers, phones, etc.) Computer keyboarding, computer monitor and mouse use including reaching forward, grasping, finger and wrist manipulation and neck bending and turning; near vision is necessary for computer monitor use.

Requisitos del puesto de trabajo

Must be legally authorized to work in the US without company sponsorship.
This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. person within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. “Green Card Holder”), Polical Asylee or Refugee.

Education and/or Experience
- A Bachelor's degree in business or relevant area of study
- Three (3) years' of experience working in a service industry role.
- In lieu of a degree, a high school diploma and a minimum of five (5) years' of experience working in a service industry role.

Knowledge/Skills
- Experience managing multiple accounts and tasks concurrently.-
- Working knowledge of Microsoft Suite applications
- Excellent interpersonal skills and experience working with individuals/teams at all levels of the organization.
- Detail oriented.
- Proven problem solving skills.
- Capable of working in a deadline-oriented environment

Preferred Skills :
• Working SAP knowledge

Especificidad del puesto de trabajo

Travel requirements: No regular travel required.

logo safran

Safran es un grupo internacional de alta tecnología que opera en los campos de la aeronáutica (propulsión, equipamiento e interiores), espacio y defensa. Su misión: contribuir de forma duradera a un mundo más seguro, donde el transporte aéreo sea cada vez más respetuoso con el medio ambiente, más cómodo y más accesible. Establecido en todos los continentes, el Grupo emplea a 79.000 personas para una facturación de 16.5 mil millones de euros en 2020, y ocupa, solo o en asociación, posiciones de liderazgo mundial o europeo en sus mercados. Safran está comprometido con programas de investigación y desarrollo que preservan las prioridades ambientales de su hoja de ruta de innovación tecnológica. Safran ha sido posicionada como el mejor empleador a nivel mundial en su sector en el año 2020 por la revista Forbes. Safran Electrical & Power es uno de los líderes mundiales en sistemas eléctricos aeronáuticos. La empresa es un actor clave en el ámbito de la electrificación de equipos y de la propulsión eléctrica e híbrida. Cuenta con 15.000 empleados repartidos en 13 países.