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Customer Service Representative

Publicado
Comercial / Marketing Lancaster, New York Usa , New York , Estados Unidos Contrato indeterminado / Indefinido Tiempo completo TSU Más de 3 años Inglés Fluido
Publicado

Descripción del puesto de trabajo

Responsible for proposal preparation, negotiating, processing, and expediting aviation orders for all AVOX Systems customers and processes customer inquiries.

Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

1. Assist distributors, general aviation OEMs and end users with various questions with relation to all AVOX products.
2. Prepare all orders for entry system or manage electronic data transfer of orders.
3. Coordinate with various other departments such as Production Planning, Engineering, Traffic, etc. to insure delivery dates are met as scheduled.
4. Expedite all AOG requests and overdue orders.
5. Respond to various communications from the field.
6. Process and analyze customer change orders with regard to schedules and prices and ensure any material changes are forwarded to the appropriate Departments with updates to the Sales Order(s).
7. Submit to Production Control and Accounting incoming requests for price and delivery information.
8. Act as a liaison with technical publications on request for overhaul manuals and component parts manuals from the field.
9. Furnish all facilities with special shipping information as required.
10. Advise Customers in advance of various purchase orders which will not ship to scheduled ship dates if notified by Production Control.
11. Assist various Departments with information required for work-in-process pertaining to special callouts by the customer.
12. Record shipment to all customers, file shippers.
13. Distribute new manufacturing specifications to appropriate departments.
14. Review debit memos, issue credit memos and confer with customers on related problems.
15. Adhere to all department standards and procedures.

There is no relocation associated with this position. Must be eligible to work in the United States.

Descripción complementaria

Safran Aerosystems Oxygen Systems US (AVOX Systems Inc) is a U.S. based Safran Company located in Lancaster, NY that designs, manufactures and services oxygen life support respiratory systems, related personal protective equipment, and aircraft accessories for the aviation and government markets. Safran Aerosystems Oxygen Systems US functions as a part of Safran, with international locations. We provide innovative oxygen solutions to the aircraft industry.
We are currently looking for reliable and responsible individuals with a great work ethic to join our team.

For 85+ years, Safran Aerosystems Oxygen Systems US (formerly Scott Aviation) has been a supplier of respiratory systems and components for aviation use. We have a reputation for commitment to quality and service and have always strived to support and delight our customers.
Safran Aerosystems Oxygen Systems US (AVOX Systems Inc.) provides oxygen systems and components for both commercial and military aircraft. Our products are currently flying on most operating aircraft, including rotary wing.

Safran Aerosystems Oxygen Systems US is an equal opportunity employer. Safran Aerosystems Oxygen Systems US does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability or hereditary cellular or blood trait, sexual orientation, marital status, or status as a disabled or Vietnam area veteran, or any other characteristic protected by law.

Requisitos del puesto de trabajo

Education:
Required- Some Secondary Education
Preferred- Two-year Degree Business Administration or related field
Experience- Required-

Experience:
Two - three years experience automated order entry procedure and
sales/customer service, familiar with standard business procedures.
Preferred- Three - five years experience in sales administration and/or customer service and PC experience.

Special Knowledge/Skills-
Required- Good communication skills Preferred- Basic accounting knowledge

Other Pleasant personality, ability to remain calm, excellent verbal and written communication skills.

Listed above are the ESSENTIAL FUNCTIONS of this job classification. Employees in this job classification may be required to perform various other duties including but not limited to training, administration, and housekeeping. In addition, employees in this job classification are responsible for the quality, quantity and timeliness of the product or service they provide. They will carry out those duties, in a safe and cooperative manner, per established policies, practices and procedures. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

Safran Aerosystems Oxygen Systems US (AVOX Systems Inc) is a U.S. based Safran Company located in Lancaster, NY that designs, manufactures and services oxygen life support respiratory systems, related personal protective equipment, and aircraft accessories for the aviation and government markets. Safran Aerosystems Oxygen Systems US functions as a part of Safran, with international locations. We provide innovative oxygen solutions to the aircraft industry.

For 85+ years, Safran Aerosystems Oxygen Systems US (formerly Scott Aviation) has been a supplier of respiratory systems and components for aviation use. We have a reputation for commitment to quality and service and have always strived to support and delight our customers.
Safran Aerosystems Oxygen Systems US (AVOX Systems Inc.) provides oxygen systems and components for both commercial and military aircraft. Our products are currently flying on most operating aircraft, including rotary wing.

Safran Aerosystems Oxygen Systems US is an equal opportunity employer. Safran Aerosystems Oxygen Systems US does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability or hereditary cellular or blood trait, sexual orientation, marital status, or status as a disabled or Vietnam area veteran, or any other characteristic protected by law.

Especificidad del puesto de trabajo

None.

logo safran

Safran es un grupo internacional de alta tecnología que opera en los sectores de la aeronáutica (propulsión, equipos e interiores), el espacio y la defensa. Su misión: contribuir de forma duradera a un mundo más seguro, en el que el transporte aéreo sea cada vez más respetuoso del medio ambiente, cómodo y accesible. Presente en todos los continentes, el Grupo emplea a 76 800 personas, con un volumen de negocios de 15 300 millones de euros en 2021. Ya sea por su cuenta como en colaboración con otras empresas, ocupa posiciones de liderazgo en sus mercados a nivel europeo y mundial. Safran está comprometido con los programas de investigación y desarrollo que preservan las prioridades ambientales de su hoja de ruta de innovación tecnológica.

La revista Forbes clasificó a Safran como el tercer mejor empleador del mundo en su sector en el año 2021.

Safran Aerosystems es líder mundial en rampas de evacuación y sistemas de oxígeno. La empresa es un actor clave en sistemas de seguridad y sistemas de fluidos para aviones y helicópteros.

76 800
empleados en todo el mundo
27
Número de países en los que está presente Safran
35
familias de especialidades
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