Business Systems Analyst and Administrator

Responsible for various administrative IT processes including network user accounts, file system access, phone system administration, mobile devices, ERP system access, backup and retention, procurement, and software licensing

Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing.
1. Help Desk system (SNOW) lead. Review and assign requests to appropriate personnel. Monitor tickets and communicate status back to the requestor.
2. Coordinate and provide new hire orientation and training for users. This also includes technical training in a class room or one on one session.
3. Furnish training material and complete procedural documentation for users
4. Provide general user administration for email system (MS Outlook) and VPN accounts.
5. Provide business continuity though continued support of IT systems.
6. Assist in maintaining backup systems and related tape media storage and retention.
7. Monitors outstanding request backlogs and through assignment priorities keeps support within service level parameters. Escalates requests, which are not being completed within department resolution guidelines.
8. Provide general administrative support for Cisco VoIP phone system.
9. Provides general communication to the user community regarding service interruptions or scheduled service outage.
10. Maintain PC related hardware and software inventories and licensing information.
11. Provide coverage and assistance to the Help Desk support technician for end user PC and application related issues and problem resolution.
12. Maintain general technical competence relative to computer capabilities, applications, and operating systems.
13. Maintain and administer the printing environment (Zebra, Xerox, HP, Dell)
14. Provides troubleshooting and support of audio and video equipment in conference rooms and offices.
15. Execute security data collection processes to support Cybersecurity (CMMC) initiatives.

Listed above are the ESSENTIAL FUNCTIONS of this job classification. Employees in this job classification may be required to perform various other duties including but not limited to training, administration, and housekeeping. In addition, employees in this job classification are responsible for the quality, quantity and timeliness of the product or service they provide. They will carry out those duties, in a safe and cooperative manner, per established policies, practices and procedures. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

Safran Aerosystems Oxygen Systems US (AVOX Systems Inc) is a U.S. based Safran Company located in Lancaster, NY that designs, manufactures and services oxygen life support respiratory systems, related personal protective equipment, and aircraft accessories for the aviation and government markets. Safran Aerosystems Oxygen Systems US functions as a part of Safran, with international locations. We provide innovative oxygen solutions to the aircraft industry.

Safran Aerosystems Oxygen Systems US is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

*Candidates must be legally authorized to work in the United States without company sponsorship.

*All applicants must be a US citizen or US Permanent Resident (i.e., Green Card Holder)

*Relocation is not provided for this position.

Qualifications:

Education-
Required- 2 year degree – Associates or Technical Degree in Business Systems or Computer Science (5-10 years' experience an acceptable equivalent)

Preferred- 4 year degree – BA in Business Systems or Computer Science

Experience-

Required- Three to five years experience in computer systems support, development, procedures, and network administration.

Preferred- 5+ years of progressive computer systems support, network administration, documentation, and basic IT project management

Special Knowledge/Skills

Required- Expertise with Microsoft Windows 11 and MS Office

Preferred- Experience with MS Outlook email

None

Safran es un grupo internacional de alta tecnología que opera en los campos de la aeronáutica (propulsión, equipamiento e interiores), espacio y defensa. Su misión: contribuir de forma duradera a un mundo más seguro, donde el transporte aéreo sea cada vez más respetuoso con el medio ambiente, más cómodo y más accesible. Establecido en todos los continentes, el Grupo emplea a 100.000 personas para una facturación de 27.3 mil millones de euros en 2024, y ocupa, solo o en asociación, posiciones de liderazgo mundial o europeo en sus mercados.
Safran es la segunda empresa del sector aeronáutico y de la defensa que figura en la lista de «World's Best Companies» de 2024 de la revista TIME.

Safran Aerosystems es uno de los líderes mundiales en el ámbito de los sistemas aeronáuticos relacionados con la seguridad de las aeronaves y helicópteros, así como con la gestión de fluidos y combustible. Esta empresa no solo es un actor clave en todo lo que respecta a la seguridad aérea (oxígeno, evacuación y flotabilidad), sino que también participa en la descarbonización de la aviación gracias a combustibles sostenibles alternativos y a nuevas arquitecturas de motores. Además, cuenta con 5200 empleados en 7 países.