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USCG Field Representative

Publicado
Soporte y servicio a clientes Grand Prairie , Texas , Estados Unidos Contrato indeterminado / Indefinido Tiempo completo Profesional / Licenciatura / Grado / Diplomatura Más de 8 años
Publicado

Descripción del puesto de trabajo

1.0 SUMMARY OF JOB PURPOSE
The candidate will be the technical focal point towards the US Coast Guard organization and to be the interface with other SafranHE or SafranHE USA departments.
Establishes and maintains open positive communication and assistance ensuring successful.
Ensure customers recognize the position as the primary interface to provide technical expertise.
Report all service difficulties; promotes Safran image and provides market-related information.


2.0 ESSENTIAL DUTIES AND RESPONSIBILITIES
• Act as the primary point of contact/technical expert for the USCG Safran HE interface.
• Has complete technical familiarity with Arriel engines.
• Research and answers customer technical questions. When necessary, provides on-site technical assistance and guidance to oversee repairs and/or troubleshooting of complex or unusual problems.
• Coordinates issue resolution with Engineering, Customer Service, and other personnel to expedite repairs and/or troubleshooting of components or other support issues.
• Integral part of Front Office team supporting the Customer Support Representatives, Customer Support Manager and Senior Management.
• Qualified to perform Levels 1 and 2 maintenance on engines operated in the assigned region to include familiarization of Levels 3 tasks and Maintenance Technical Instructions (MTIs).
• Ability to communicate effectively in verbal and written form with internal and external customers, able to compose written documentation and to read and interpret various types of technical documentation.
• Participates in customer visits supporting and other Safran HE personnel as necessary.
• Understand and accepts warranty claims for items listed on the “short circuit” warranty list.
• Review and understand the USCG SBH contractual obligations of the Safran HE FREP.
• Complete and submit the Monthly Activity report on time as defined by the USCG.
• Trip Reports completed within 10 days upon trip completion.
• Regional training presentations, (min 4) per year.
• Review USCG technical information (MPC's) and provide report once per year.
• Provide technical guidance on revisions to engine documentation and EPC as required.
• Review USCG weekly flight reports and update engine fleet Line of Balance for forecasting.
• Review USCG parts usage and update USCG BOD (USCG field stock) part allowance for air stations annually.
• Assist Safran HE CSR and customer with technical questions and answers for part orders, overhauls and repairs.
• 24 hours & 7 days per week “On Call” duty rotation required.
• Travel required – 35%, including international travel.

Descripción complementaria

3.0 SCOPE AND ACCOUNTABILITIES
• Follows prescribed procedures to fulfill project objectives, making alterations as necessary, informing supervisor promptly; monitors expenditures. Acts at his own discretion, with long-term review or audit by direct management. Divulging of confidential and/or sensitive information could lead to damage to the reputation and/or competitive posture of the corporation. Errors may lead to high risk of major damage to the organization resulting in the need to create totally new approaches.

Requisitos del puesto de trabajo


4.0 REQUIRED COMPETENCIES – Education / Knowledge / Skills and Abilities
• Bachelor's degree (B.A.) or equivalent; or 5 years of related experience and/or training; or equivalent combination of education and experience.
• Fluent in the English language, both written and verbal communication.
• FAA Airframe & Powerplant Certificate.
• Knowledge of Federal Aviation Regulations and application.
• Levels 1 and 2 Maintenance certification.
• Airbus Helicopter and SAFRAN HE engine experience essential, AS365N experience a plus.
• Microsoft Office: Outlook, Word, Excel, PowerPoint, PowerBI and TEAMS
• Knowledge of professional practices, sources of information, and rules and regulations that must be interpreted, adapted, and applied to the unique requirements of the organization.


5.0 PHYSICAL REQUIREMENTS
• Occasionally lift and/or move up to 50 pounds.
• Occasionally climb 5 to 10 feet on aircraft steps.
• Stand for extended periods of time.

**Safran Helicopter Engines USA is a federal contractor and will require all employees to be fully vaccinated for COVID-19 before beginning employment with the company**.

Ubica tu futuro lugar de trabajo

2709 Forum Drive TX 75052-7027

Grand Prairie

Texas Estados Unidos

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Safran es un grupo internacional de alta tecnología que opera en los sectores de la aeronáutica (propulsión, equipos e interiores), el espacio y la defensa. Su misión: contribuir de forma duradera a un mundo más seguro, en el que el transporte aéreo sea cada vez más respetuoso del medio ambiente, cómodo y accesible. Presente en todos los continentes, el Grupo emplea a 76 800 personas, con un volumen de negocios de 15 300 millones de euros en 2021. Ya sea por su cuenta como en colaboración con otras empresas, ocupa posiciones de liderazgo en sus mercados a nivel europeo y mundial. Safran está comprometido con los programas de investigación y desarrollo que preservan las prioridades ambientales de su hoja de ruta de innovación tecnológica.

La revista Forbes clasificó a Safran como el tercer mejor empleador del mundo en su sector en el año 2021.


Safran Helicopter Engines es el líder mundial de la motorización para helicópteros, con más de 75.000 motores fabricados desde su creación. La empresa ofrece la gama más amplia de turbomotores y cuenta con 2.500 clientes repartidos en 155 países.

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27
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35
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