Field Support Engineer

For us, working at Safran is more than just a job; it's a passion. There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world.

Job Summary:
The Field Support Engineer provides on-site technical support to clients, typically involving troubleshooting, installing, and maintaining hardware and software. They address technical issues at client locations, ensuring the smooth operation of systems and customer satisfaction.

Key Responsibilities:
- Provide technical support to field engineers, technicians and product support who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical and hydraulic equipment
- Troubleshoot technical problems and issues, determine technical solution in accordance with product and customer specifications, and recommend actions to company or customer representatives for coordinative product solution
- Ensure customer satisfaction: monitor and solve issues, anticipate customer needs
- Collaboration: Work with clients and team members to identify, replicate, and resolve system malfunctions
- Root cause analysis: Perform root cause analysis to identify the underlying causes of technical problems
- Problem resolution: Develop and implement solutions to resolve technical issues
- Responsible for monitoring KPIs related to customer satisfaction (for technical issues): OTD on requests
- Make proposals to the customer services in relation to product performance: e.g. training on product, documentation, product usage, maintenance practice and CMM application
- Responsible for reporting all events and KPIs to the organization
- Support EIS
- Will represent the company as holding a “front office” position

Other Requirements:
This position requires use of information or access to hardware, which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
-Legally authorized to work in the US without company sponsorship.

Skills and Requirements:
-Analysis - Demonstrates the ability to provide a logical, in-depth analysis of a problem or situation.
-Cooperation - Takes personal initiative to proactively serve as team motivator creating strong morale and synergy.
-Coordinating - Ensures that information has been received and accurately understood by all parties.
-Customer Service Orientation - Provides customers with quality experiences, establishing and maintaining effective relationships.
-Dependability - Ensures that all details of a project are accurate before delegating to others.
-Judgment - Bases decisions on factual information and considers alternative courses of action before reaching decisions.
-Product Knowledge/Features/Benefits
-Usage of IS tools such as PLM, Digital Tech Pub tool usage, ENOVIA
-Airworthiness regulation
-Strong analytical and problem-solving abilities, knowledge of methods such as 8D
-Available to provide support outside the business hours
-Excellent communication and interpersonal skills
-Listening skills
-Reporting Cross sharing, transverse collaboration

Education/Experience:
-Bachelor's degree in engineering
-Aerospace Technical background
-Minimum of 5 years of experience in product support engineering
-Customer relationship
-Cultural understanding of customer

Education & Experience:
• Bachelor's degree in Engineering
• Aerospace Technical background
• Minimum of 5 years of experience in product support engineering

Skills and Qualifications:
• Positive Customer relationships
• Cultural understanding of customers
• Knowledge of IS tools such as PLM, Digital Tech Pub tool usage, Catia, etc.
• Airworthiness regulation
• Strong analytical and problem-solving abilities, knowledge of methods such as 8D
• Available to provide support outside of business hours for urgent business / customer requests
• Excellent communication and interpersonal skills
• Listening skills
• Reporting, sharing of best-practices, cross-collaboration

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Safran es un grupo internacional de alta tecnología que opera en los sectores de la aeronáutica (propulsión, equipamientos e interiores), el espacio y la defensa. Su misión: contribuir de forma sostenible a un mundo más seguro, donde el transporte aéreo sea cada vez más respetuoso con el medio ambiente, más cómodo y más accesible. Presente en todos los continentes, el Grupo emplea a 100.000 personas y alcanzó una facturación de 27.300 millones de euros en 2024, y ocupa, solo o en asociación, posiciones de liderazgo mundiales o europeas en sus mercados.
Safran es la segunda mayor empresa aeroespacial y de defensa en el ranking "Mejores Empresas del Mundo 2024" de la revista TIME.

Safran Electronics & Defense ofrece a sus clientes soluciones de inteligencia integrada que permiten comprender el entorno, reducir la carga mental y garantizar una trayectoria, incluso en situaciones críticas, en todos los entornos: en tierra, en el mar, en el cielo o en el espacio. La empresa pone la experiencia de sus 13.000 empleados al servicio de estas tres funciones: observar, decidir y orientar, para los mercados civiles y militare