Field Service Representative, LUH

Summary of Job Purpose:
Establishes and maintains open positive communication, troubleshooting, and proximity assistance with all Safran HE operators in specified region.
Ensure customers recognize position as the primary interface to resolve issues and provide technical expertise.
Report all service difficulties; promotes Safran image and provides market-related information.
Primary region of responsibility will be defined according to assigned territory. Secondary area of responsibility is supporting the surrounding regions to include support of other Safran HE sites.

Essential Duties and Responsibilities:
• Has complete technical familiarity with assigned engine variants.
• Researches and answers customer technical questions. When necessary, provides on-site technical assistance to oversee repairs and/or troubleshooting to include complex or unusual problems.
• Coordinates issue resolution with Engineering, Customer Service, and other personnel to expedite repairs and/or troubleshooting of components or other support issues.
• Integral part of Front Office team supporting the Customer Support Representatives, Customer Support Manager and Senior Management.
• Qualified to perform Levels 1 and 2 maintenance on engines operated in the assigned region to include specific Levels 3 tasks and Maintenance Technical Instructions as required.
• Ability to communicate effectively in verbal and written form with internal and external customers, able to compose written documentation and to read and interpret various types of technical documentation.
• Provides familiarization training as needed to support off-site Field Maintenance instruction.
• Communicates with all customer sites within regional area and report communication using the reporting format.
• Reports service difficulties, including results of customer visits as well as comments on level of satisfaction.
• Required to perform regular scheduled visits with each base.
• Coordinates and participates in customer visits of other Safran personnel as necessary.
• Expected to answer phone calls within assigned region and 24/7 when on call.
• Travel required – ~60%, including international travel.

Scope and Accountabilities:
• Follows prescribed procedures to fulfill project objectives, making alterations as necessary, informing supervisor promptly; monitors expenditures. Acts at his own discretion, with long-term review or audit by direct management. Divulging of confidential and/or sensitive information could lead to damage to the reputation and/or competitive posture of the corporation. Errors may lead to high risk of major damage to the organization.

Education / Knowledge/Skills and Abilities:
• Fluent in English languages. Written and verbal communication.
• FAA Airframe & Powerplant Certificate.
• Knowledge of Federal Aviation Regulations and application.
• Bachelor's degree (B.A.) or equivalent; or ten years of related experience and/or training; or equivalent combination of education and experience.
• Safran Levels 1 and 2 Maintenance certification.
• Airbus Helicopters airframe and Safran HE experience required.
• Intermediate Level – Microsoft Office: Outlook, Word, Excel, PowerPoint.
• Knowledge of professional practices, sources of information, and rules and regulations that must be interpreted, adapted, and applied to the unique requirements of the organization.

Physical Requirements:
• Occasionally lift and/or move up to 50 pounds.
• Occasionally climb 5 to 10 feet on aircraft steps.

Travel required ~25%, including international travel.