Customer Support & Services Manager

For us, working at Safran is more than just a job; it's a passion. There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world.

Summary of Job Purpose:
- Drive customer-focused Sales & Marketing efforts for Aftermarket & MRO on assigned territory
- Lead SEDA commercial interaction and negotiation with customers in line with strategic and financial goals set by the corporation
- Accountable for Customer Satisfaction

Essential Duties and Responsibilities:
- Reporting to the Director of Customer Support & Sales | Aftermarket, the Customer Support & Services Manager serves as the strategic contact with his/her customers and is responsible for their overall satisfaction
- Is the main Point of Contact for his Key Accounts (One Face to the Customer)
- Accountable for development and execution of sales plans that support company growth and profitability objectives on the Aftermarket
- Conduct research and market analysis, identify new business opportunities
- Responsible for pricing strategies to achieve maximum margin, growth and financial targets
- Responsible for proper negotiations of contracts
- Cooperates with OEM Sales, Program Support Management and Customer Support in meeting customer demand and sales objectives
- Ensure internal communication/cooperation is achieved
- Frequent travel within the Americas; potential for international travels

Education / Experience:

- Bachelor's Degree in related major and more than 5 years in Aerospace MRO Business.
- Experience working with OEMs and Airlines.
- Preferred but not required, experience working with and/or for a foreign held company.
- French language skills is a plus.
- Strong commercial skills including: selling process, pricing, business plans, terms and conditions, sales strategy development/execution, negotiation and sales proposal.
- Excellent interpersonal and presentation skills.
- Strong oral and written communication skills.
- Effective relationship management.
- Ability to resolve customer issues.
- Ability to work independently as an entrepreneur, self-motivated.

Skills and Abilities:
Job knowledge

Aeronautic
Aftermarket, MRO
Identify and assess new business opportunities
Build sustainable business relationships
Key Account Management
Value-based proposition
Sales strategy
Strategic and Operational Marketing
Contract negotiation

Leadership skills / Management skills / Personal skills:

Entrepreneur
Organizational skills
Communication skills / Negotiation skills
Cross Cultural Awareness
Creativity

Physical Requirements :

Office
- While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk.
- The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.
- The noise level in the work environment is usually quiet.
- May be required to travel to the customer's base or any other location relevant to the correct execution of the contract and company's commitment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Up to 50%

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

This position requires use of information or access to hardware, which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
-Legally authorized to work in the US without company sponsorship.

Safran es un grupo internacional de alta tecnología que opera en los sectores de la aeronáutica (propulsión, equipamientos e interiores), el espacio y la defensa. Su misión: contribuir de forma sostenible a un mundo más seguro, donde el transporte aéreo sea cada vez más respetuoso con el medio ambiente, más cómodo y más accesible. Presente en todos los continentes, el Grupo emplea a 100.000 personas y alcanzó una facturación de 27.300 millones de euros en 2024, y ocupa, solo o en asociación, posiciones de liderazgo mundiales o europeas en sus mercados.
Safran es la segunda mayor empresa aeroespacial y de defensa en el ranking "Mejores Empresas del Mundo 2024" de la revista TIME.

Safran Electronics & Defense ofrece a sus clientes soluciones de inteligencia integrada que permiten comprender el entorno, reducir la carga mental y garantizar una trayectoria, incluso en situaciones críticas, en todos los entornos: en tierra, en el mar, en el cielo o en el espacio. La empresa pone la experiencia de sus 13.000 empleados al servicio de estas tres funciones: observar, decidir y orientar, para los mercados civiles y militare