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VIE Regional Wheels & Brakes Support Engineer (RSE)

Publicado
Soporte y servicio a clientes Suzhou/ 苏州 , China VIE Tiempo completo Profesional / Licenciatura / Grado / Diplomatura Primera experiencia
Publicado

Descripción del puesto de trabajo

Why:
WB is a competitive business with product selection by the Airlines and business secured with a one to one contract between the Airlines and WB division which set up below key business terms:
• Customer intimacy & Airlines satisfaction are key to favor Safran LS WB selection
• Maintenance concept is ‘'On Condition'' driven by Heat Sinks exchange or Tire Changes inducing a high number of removals with limited skills and investments therefore maintenance is mainly achieved locally at Airlines shop or affiliated MRO with limited feed-back in SLS MRO (less than 3%)
• Technical proactive visits at Airlines premises are key:
1. to collect data about our product performance, detect weak signals to prevent an issue spread within the fleet, monitor/ensure adequate maintenance practices, document operational conditions (oxidation, corrosion, …)
2. to help WB commercial support team for contract application, manage claims, challenge Airlines consumption in terms of consumables and spare parts (delivered FOC)
3. to maintain networking with Airlines decision makers
Mission:
Implement under Product Support Engineering Manager control local actions such as:
• Capitalize on Airlines/MRO shop proximity to optimize product/maintenance/operations awareness:
1. focusing on local WB key accounts (ref attachment)
2. supporting on a case by case technical issues for other regional WB customers
• Interface with customers through Airlines/MRO shop visits and/or other types of follow up
• Coordinate with regional CSC and commercial support teams to identify key satisfaction drivers (vs. competition) that requires Wheels and Brakes Division support

Profile:
• In terms of monitoring product activities, the RSE will routinely interface across Airlines/MRO repair shops or engineering. This RSE should have a sound technical/engineering background in WB's as the primary Safran LS product of focus.
• On-The-Job Training will be key to interface at shop floor level to track back any maintenance/performance inputs within the organization or at Airlines level
• Knowledge about repair administration within MRO (Part 145)

• Prior to assignment a 3 months training will be proposed at Velizy for:
- WB/CS organization and interface discovery
- Wheels and Brakes contract structure knowledge
- Wheels and Brakes training (OJT)


Deliverables:
1. Develop ‘'technical'' reporting process for PSE (visit report, reliability analysis, PBI, …)
2. Reinforce/support Airlines/MRO shop communications as required pertaining to product
3. Participate to regional Airlines satisfaction plan management (spiders, ticketing, claims, RDAS)
4. Contribute to competition benchmark data collection (CMM, In-Service Experience …)

logo safran

Safran es un grupo internacional de alta tecnología que opera en los campos de la aeronáutica (propulsión, equipamiento e interiores), espacio y defensa. Su misión: contribuir de forma duradera a un mundo más seguro, donde el transporte aéreo sea cada vez más respetuoso con el medio ambiente, más cómodo y más accesible. Establecido en todos los continentes, el Grupo emplea a 79.000 personas para una facturación de 16.5 mil millones de euros en 2020, y ocupa, solo o en asociación, posiciones de liderazgo mundial o europeo en sus mercados. Safran está comprometido con programas de investigación y desarrollo que preservan las prioridades ambientales de su hoja de ruta de innovación tecnológica. Safran ha sido posicionada como el mejor empleador a nivel mundial en su sector en el año 2020 por la revista Forbes. Safran Landing Systems es el líder mundial en funciones de aterrizaje y frenado para aeronaves. Socio de 30 fabricantes de aeronaves en los campos del transporte civil, regional, de negocios y militar, la empresa brinda soporte a 27.800 aeronaves que realizan aproximadamente 73.000 aterrizajes al día.