Field Support Engineer - Safran Seats M/F

Key Goals and Missions
• Serve as the central point of contact between engineering team, and customers to resolve technical issue promptly and efficiently
• Cultivate strong customer relationships, understand their needs, and monitor satisfaction levels
• Provide expert technical support to ensure optimal performance, safety and reliability of our system.
• Champion Safran Seats' products and corporate image

Primary Responsibilities:
• Ensure the optimal performance of Seats in service:
o Perform on-site inspection and offer technical support, diagnostics, and configuration management to maintain equipment airworthiness and safety
o Assist in implementing and planning working parties linked to service bulletins, retrofit operations and programs
o Participate to Internal Entry Into Service reviews and preparation
o Provide technical training and guidance to operators' maintenance crews
o Ensure compliance with aeronautical regulations and quality standards during field operations
• Facilitate effective communication between Safran Seats and operators:
o Clarify technical reference documents
o Organize and participate to Technical Review Meetings and aftermarket reviews
o Facilitate communication between operators and Product Support Teams
o Monitor and oversee technical actions carried out in collaboration with customers
o Support and promote Safran Seats products and services
• Contribute to product and service enhancement:
o Identify and capture operators' perceptions and requirements in the field.
o Propose corrective actions and improvement strategies.
• Data management:
o Maintain up-to-date information on the fleet, customers, and competitor fleets.
o Customer insight: Maintain a thorough understanding of customer operations and expectations.

KNOWLEDGE, SKILLS AND COMPETENCIES:

• Proficiency in technical skills related to current and emerging Seats, repairs, systems troubleshooting & diagnostics, performance, and aircraft/platform interfaces.
• Quality oriented – strong knowledge of part145 regulations
• Understanding of maintenance/service costs
• Strong analytical and synthesis abilities
• Excellent communication skills, including remote and multi-relational communication
• Capability to work independently, adapt to changing circumstances, collaborate remotely, and teamworking
• Fluency in English and Mandarin
• Ability to adapt and navigate effectively in multicultural environments
• Familiarity with both the internal structure of the company and customer organizations.
• High attention to detail and commitment to quality and safety
• Training skills
• Ability to work under pressure
• Flexible, Adaptable and Pro-active
EDUCATION AND EXPERIENCE:
• Master or bachelor's degree in general engineering (electronics/Mechanics is a plus) and 5+ years of experience within the Aeronautic industry in a customer-facing role, such as final assembly line or aftermarket / aftersales services/management

Safran es un grupo internacional de alta tecnología que opera en los campos de la aeronáutica (propulsión, equipamiento e interiores), espacio y defensa. Su misión: contribuir de forma duradera a un mundo más seguro, donde el transporte aéreo sea cada vez más respetuoso con el medio ambiente, más cómodo y más accesible. Establecido en todos los continentes, el Grupo emplea a 100.000 personas para una facturación de 27.3 mil millones de euros en 2024, y ocupa, solo o en asociación, posiciones de liderazgo mundial o europeo en sus mercados.

Safran es la segunda empresa del sector aeronáutico y de la defensa que figura en la lista de «World's Best Companies» de 2024 de la revista TIME.