CUSTOMER SUPPORT DIRECTOR - Nacelles M/F

Summary/Objective
The Customer Support Director is responsible for monitoring and ensuring customer satisfaction to the best of Safran Nacelles' economical interest. Be the interface between the end-user customer (airlines, MRO) and the back-office organization. Be the voice of the customer internally and represents Safran
Nacelles in front of the customers.
Due to the nature of the function, the CSD may be solicited by Customers or Safran Nacelles Support & Services team out of standard business hours.
Essential Functions/Responsibilities
1. Manage Customer Support Operations & Services Contracts
2. Prepare the Entry Into Service
3. Manage the Specific Services Contracts Activities
4. Manage the Customers relationship
5. Bring advice in day-to-day Customers operations in order to avoid any potential disruptions (D&C, AOG…) due to SNA equipment
6. Render the necessary assistance towards the maintenance of SNA equipment
7. Anticipate & identify any potential problem, events or opportunities on technical, spares or commercial matters relating to the maintenance & operation of SNA equipment
8. Lead the relevant processes
9. Reporting

 Minimum of 5 years working experience in the aeronautical field such as Airlines/MRO or Airframers/OEM support and services.
 Good technical & system/composite structure knowledge regarding aeronautical products.
 Effective communication skills, multilingual in Mandarin, English; French is a plus.
 Being autonomous and capable of working under pressure.
 Sense of responsibility and ability to push things forward.