Customer Support Representative

Task 1 – CSR External tasks (MANAGING CUSTOMER RELATIONS AND SATISFACTION)
Draw up commercial offers for all activities align with the company's commercial policy
Assess the customer expectations, propose best commercial solution
Fulfill SHE commitments to customers, Ensure customer's satisfaction
Carries out the initial processing of customer complaints and disputes, Buildup structured customer relationship
Establish good communication with customer, be patient to customer's requirement
Fulfill yearly customer ‘s visit task and Participate ‘Area' meetings if needed

Task 2 – CSR Internal tasks （ Managing Projects & OWN FIELD OF ACTIVITIES）
Prepare offers, follow up orders/contract implementation process, well manage goods arriving, delivery, invoicing /credit notes by using SHE ERP system
Follow up cash flow collection together with CSM
Manage commercial file, contracts and build archives
Lead the projects assigned by line management, regularly follow up and report the progress
Ensure objectives follow up, justify the discrepancies and propose corrective actions
Ensure effective communication within and across the departments (CSR team, CSM, logistic, etc.)
Be on duty by rotation within CSR team for AOG service
Back up team members when ever needed
Other related work assigned by CSRM

Bachelor degree or above with more than 3 years' working experience in aviation industry or having commercial background;
New graduate is also being considered if the candidate is excellent enough
Proficiency in both verbal and written English
Be earnest and efficient in the work, ensure the correct offers to be delivered to customers
Service oriented, propose best solution to customer and being patient to customer's requirements and complaints
Ability to push things forward and to be settled by effective communication and coordination
Great sense of responsibility, be able to initiatively follow up and move forward the progress for the open issues within CSR's work scope
Be capable of working under pressure
Sense of team spirit, back up and help others with passion
Candidate with good skill of Excel/PPT/PowerBI is plus
Good physical condition