Field Service Representative

Safran Landing Systems in Ajax has an exciting position for a Field Service Representative within the Customer Support department. In this role you will be based in Montréal, Québec and report to the PSE, ILS, FAL/FSR & Airworthiness Compliance Manager. This is a key role in supporting the customers (internally and externally), and associated activities to improve the flexibility of Safran landing Systems offerings and time to get solutions to the issues faced by the Airframers/Operators/Airlines.

In this role, you will represent Safran Landing Systems in front of its customers and deliver a professional, corporate, image in line with Safran's standards.


• Represents Safran Landing Systems (SLS) at customer locations providing a suite of technical support services to assist customers with delivery and operation
• Perform re-work on the Customer Final Assembly Line (FAL) for reported snags, removal/replacement of components, travelled work, vendor assist and retrofits
• Document and report details for every intervention performed in a timely manner
• Be available to work overtime, weekend and holidays to support the customer planning if required
• 24/7 on-call support for the FAL on a rotational basis
• Liaise with other SLS department (Engineering, Quality, Production) to resolve technical issues
• Liaise with SLS Programs for planning of work instructions, spares and tools
• Provide technical assistance in the field at the Operator/airlines or other FAL locations
• Possibility to travel on short notice and requiring to be in the field for periods of up to several days

• Licensed AME, or equivalent, strongly preferred
• Requires 3-5 years of experience in aircraft maintenance. Ability to read and understand drawings, manuals, and other technical documentation
• Good knowledge of Mechanical & hydraulics systems (Landing gear experience beneficial)
• Ability to self-inspect work utilizing strong attention to detail
• Strong interpersonal skills and ability to work well in a team environment. Ability to adapt to continuously changing work conditions while ensuring safe work practices
• Must be fluent in written and spoken English, French language skills are a strong advantage

Feeling hesitant because you don't meet all of the job requirements? Don't be! Safran Landing Systems (SafranLS) is committed to creating an inclusive, diverse and equitable team and encourages all applicants to apply. If you love a challenge and want to work in an exciting, high-tech environment, we want to hear from you.
We see diversity as a means to leverage creativity, collective performance and innovation. We welcome applications from individuals regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. SafranLS is committed to a positive, supportive, and inclusive environment with continual learning opportunities and a focus on well-being in the workplace.
SafranLS offers accommodations for people with disabilities in all parts of the hiring process and will work with applicants to meet accommodation needs that are made known to SafranLS in advance.
At SafranLS, a passion for Aerospace can mean a limitless career, land your next position with us!
While we thank all applicants, only those being considered for an interview will be contacted.
The above statements reflect the general items considered necessary to describe principal functions of the position and shall not be construed as a detailed description of all the work requirements that may be inherent in the position. Other duties may be assigned as per management instruction. All applicants must meet the following requirements:Minimum age of 18 years. Canadian Controlled Goods Regulations (CGR), U.S. International Traffic in Arms Regulations (ITAR) and Canadian government security clearances and applicable contractual obligations.Safran Landing Systems Canada Inc. is an equal opportunity employer. SafranLS TOR is committed to providing accommodations for people with disabilities in all parts of the hiring process as required under its Accessibility and Accommodation Policy. SafranLS TOR will work with applicants to meet accommodation needs that are made known to SafranLS TOR in advance.

Safran es un grupo internacional de alta tecnología que opera en los campos de la aeronáutica (propulsión, equipamiento e interiores), espacio y defensa. Su misión: contribuir de forma duradera a un mundo más seguro, donde el transporte aéreo sea cada vez más respetuoso con el medio ambiente, más cómodo y más accesible. Establecido en todos los continentes, el Grupo emplea a 100.000 personas para una facturación de 27.3 mil millones de euros en 2024, y ocupa, solo o en asociación, posiciones de liderazgo mundial o europeo en sus mercados.
Safran es la segunda empresa del sector aeronáutico y de la defensa que figura en la lista de «World's Best Companies» de 2024 de la revista TIME.

Safran Landing Systems es el líder mundial en el ámbito de los sistemas de aterrizaje y frenado de aeronaves. Su experiencia le permite participar en todo el ciclo de vida de sus productos: desde el diseño y la fabricación hasta el mantenimiento y la reparación. Safran Landing Systems, socio de más de 25 fabricantes de aeronaves de diversos sectores —civil, regional, ejecutivo y militar—, no solo equipa a más de 35 000 aeronaves, sino que sus equipos llevan a cabo más de 100 000 aterrizajes al día.