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Key Account Manager

Safran Helicopter Engines Soporte y servicio a clientes Bankstown Airport Nsw , New South Wales , Australia Permanent Tiempo completo Certificate / Diploma / Advanced Diploma Más de 3 años

Descripción del puesto de trabajo

The Key Account Manager will be responsible to ensure the day to day support to our customers operating engines and products repaired and serviced by SAFRAN. The focus will be on delivering the highest standard of service, reporting, achievement of contract budget performance and target equipment turn times whilst working closely with the team of Customer Support Representatives and being responsible for pool activities.

Duties and Responsibilities
• Deliver services in line with contractual obligations
• Deliver and contribute sales as in reaching or exceeding our corporate sales target
• Visits to key customers as required
• Provide regular status reports to customers as required, liaise with customers regarding delivery status of their product and manage delays
• Prepare customer quotations
• Develop internal reports and measuring processes both visually and electronically
• Manage Customer Relations and report anomalies
• Report delays or budget variation that may impact SAFRAN and the customer and provide solutions to alleviate the situation
• Work in collaboration with the Head-Office Company and the applicable OEMs
• Develop commercial awareness within the team and provide coaching
• Actively participate and support Customer Service Representatives in order to provide best service to the customer base
• Work as a backup support to the Customer Service Representatives
• In collaboration with the spares and procurement personnel ensure adequate spares and spares orders are in place to meet demand
• Achieve pool objectives
• Update and maintain all pool systems and files
• Train new employees in Front Office about pool topics
• Monitor and maintain local pool sizing
• Manage pool material being processed through workshop
• Ensure good communication with all the Repair Centre's
• Analysis of incoming work load and plan to receive the product to ensure available resources and services available to meet the need
• Develop strategies for better business processes together with other internal departments
• Formalise current procedures as required and formalise new procedures using company template guidelines

Requisitos del puesto de trabajo

Experience and technical skills

• Experience working within a Regional OEM Sales team, including a minimum of 4 years as an Aviation Customer Service Representative
• Operational and sales background in an aviation or engineering organisation
• Good working knowledge and understanding of aviation regulations
• Previous SAP experience or similar level particularly related to new sales, repairs and exchanges
• Previous SAP Data extraction experience particularly around report building
• Power BI Experience
• Microsoft Excel Advanced Skills in particular Macros
• Demonstrated previous experience in a spare parts industry
• Previous experience working within contractual obligations will be highly regarded

Can demonstrate:
• Understanding of contractual terms and specifications, commercial and technical
• A highly organised and logical approach that is followed through with enthusiasm and persistence to ensure customer satisfaction
• Excellent interpersonal skills with a proven record of developing and maintaining good working relationships within a local and global context
• Ability to build & maintain superior customer relationships
• A customer relationship skill set including the ability to understand and interpret technical or non-technical customer requirements
• Sound administrative skills with a proven ability to stay organised, tracking jobs / documentation as they progress through the system
• Strong attention to detail
• Understanding of quality systems within the Aviation Industry
• Understanding of budget control
• Flexibility with hours as needed to liaise with European OEM and Partners
• A hands-on people person approach
• A highly proactive approach
• Good interpersonal skills, customer oriented and relationship builder
• Knowledge and experience of OEM methods, focus and objectives would be desirable

How to Apply

Candidates must currently have the legal right to work in Australia to be eligible to apply for this position.

Please note all final applicants for this position will be asked to complete a national police check and each application will be considered on its merits.

All applications should include a covering letter and up to date CV and be submitted to the attention of Human Resources quoting reference number KAM0722

To submit your application on our website it is best to use Chrome, Firefox or Edge on a desktop. If you have any issues submitting your application please contact Tara on 02 9796 6600.

Ubica tu futuro lugar de trabajo

115 Wackett Street 2200

Bankstown Airport Nsw

New South Wales Australia

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