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VIE Regional Wheels & Brakes Support Engineer (RSE)

已发布
客户服务与支持 Suzhou/ 苏州 , 中国 International Volunteer Program 全职 本科文凭 无经验
已发布

工作描述

Why:
WB is a competitive business with product selection by the Airlines and business secured with a one to one contract between the Airlines and WB division which set up below key business terms:
• Customer intimacy & Airlines satisfaction are key to favor Safran LS WB selection
• Maintenance concept is ‘'On Condition'' driven by Heat Sinks exchange or Tire Changes inducing a high number of removals with limited skills and investments therefore maintenance is mainly achieved locally at Airlines shop or affiliated MRO with limited feed-back in SLS MRO (less than 3%)
• Technical proactive visits at Airlines premises are key:
1. to collect data about our product performance, detect weak signals to prevent an issue spread within the fleet, monitor/ensure adequate maintenance practices, document operational conditions (oxidation, corrosion, …)
2. to help WB commercial support team for contract application, manage claims, challenge Airlines consumption in terms of consumables and spare parts (delivered FOC)
3. to maintain networking with Airlines decision makers
Mission:
Implement under Product Support Engineering Manager control local actions such as:
• Capitalize on Airlines/MRO shop proximity to optimize product/maintenance/operations awareness:
1. focusing on local WB key accounts (ref attachment)
2. supporting on a case by case technical issues for other regional WB customers
• Interface with customers through Airlines/MRO shop visits and/or other types of follow up
• Coordinate with regional CSC and commercial support teams to identify key satisfaction drivers (vs. competition) that requires Wheels and Brakes Division support

Profile:
• In terms of monitoring product activities, the RSE will routinely interface across Airlines/MRO repair shops or engineering. This RSE should have a sound technical/engineering background in WB's as the primary Safran LS product of focus.
• On-The-Job Training will be key to interface at shop floor level to track back any maintenance/performance inputs within the organization or at Airlines level
• Knowledge about repair administration within MRO (Part 145)

• Prior to assignment a 3 months training will be proposed at Velizy for:
- WB/CS organization and interface discovery
- Wheels and Brakes contract structure knowledge
- Wheels and Brakes training (OJT)


Deliverables:
1. Develop ‘'technical'' reporting process for PSE (visit report, reliability analysis, PBI, …)
2. Reinforce/support Airlines/MRO shop communications as required pertaining to product
3. Participate to regional Airlines satisfaction plan management (spiders, ticketing, claims, RDAS)
4. Contribute to competition benchmark data collection (CMM, In-Service Experience …)

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赛峰集团(Safran)是一家国际高科技集团公司,业务范围涵盖航空(推进、设备和内装)、防务和航天领域。其核心宗旨是致力于构建更安全且可持续发展的世界,让航空运输更加环保、舒适和便利。赛峰集团业务遍及全球,拥有79000名员工,2020年营业额为165亿欧元。单独或是通过合作,赛峰集团在其核心市场占据全球或地区领导地位。赛峰集团在其技术创新路线图中承诺将大力开展以环境为主导的研发项目。 赛峰集团获评《福布斯》杂志2020年全球最佳雇主。 赛峰起落架系统公司(Safran Landing Systems)是飞行器起落及制动系统的世界领先者。同30家民用运输机、支线飞机、公务机及军用飞机制造商合作,公司确保向27,800架飞机提供支持,每天完成约73,000次起降。