Field Support Engineer - Safran Seats M/F

Key Goals and Missions
• Serve as the central point of contact between engineering team, and customers to resolve technical issue promptly and efficiently
• Cultivate strong customer relationships, understand their needs, and monitor satisfaction levels
• Provide expert technical support to ensure optimal performance, safety and reliability of our system.
• Champion Safran Seats' products and corporate image

Primary Responsibilities:
• Ensure the optimal performance of Seats in service:
o Perform on-site inspection and offer technical support, diagnostics, and configuration management to maintain equipment airworthiness and safety
o Assist in implementing and planning working parties linked to service bulletins, retrofit operations and programs
o Participate to Internal Entry Into Service reviews and preparation
o Provide technical training and guidance to operators' maintenance crews
o Ensure compliance with aeronautical regulations and quality standards during field operations
• Facilitate effective communication between Safran Seats and operators:
o Clarify technical reference documents
o Organize and participate to Technical Review Meetings and aftermarket reviews
o Facilitate communication between operators and Product Support Teams
o Monitor and oversee technical actions carried out in collaboration with customers
o Support and promote Safran Seats products and services
• Contribute to product and service enhancement:
o Identify and capture operators' perceptions and requirements in the field.
o Propose corrective actions and improvement strategies.
• Data management:
o Maintain up-to-date information on the fleet, customers, and competitor fleets.
o Customer insight: Maintain a thorough understanding of customer operations and expectations.

KNOWLEDGE, SKILLS AND COMPETENCIES:

• Proficiency in technical skills related to current and emerging Seats, repairs, systems troubleshooting & diagnostics, performance, and aircraft/platform interfaces.
• Quality oriented – strong knowledge of part145 regulations
• Understanding of maintenance/service costs
• Strong analytical and synthesis abilities
• Excellent communication skills, including remote and multi-relational communication
• Capability to work independently, adapt to changing circumstances, collaborate remotely, and teamworking
• Fluency in English and Mandarin
• Ability to adapt and navigate effectively in multicultural environments
• Familiarity with both the internal structure of the company and customer organizations.
• High attention to detail and commitment to quality and safety
• Training skills
• Ability to work under pressure
• Flexible, Adaptable and Pro-active
EDUCATION AND EXPERIENCE:
• Master or bachelor's degree in general engineering (electronics/Mechanics is a plus) and 5+ years of experience within the Aeronautic industry in a customer-facing role, such as final assembly line or aftermarket / aftersales services/management

"赛峰集团（Safran）是一家国际高科技集团公司，业务范围涵盖航空（推进、设备和内装）、防务和航天领域。其核心宗旨是致力于构建更安全且可持续发展的世界，让航空运输更加环保、舒适和便利。赛峰集团业务遍及全球，拥有100000名员工，2024年营业额为273亿欧元。单独或是通过合作，赛峰集团在其核心市场占据全球或地区领导地位。赛峰集团在其技术创新路线图中承诺将大力开展以环境为主导的研发项目。

赛峰集团（Safran）作为航空与防务领域的佼佼者，是行业中入选《时代》杂志“2024年度全球最佳公司”（World's Best Companies 2024）榜单的首家公司。

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