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Customer Support Representative

已发布
客户支持 Segensworth North Fareham Hampshire , Angleterre , 英国 无固定期限合同 全职 英语 熟练
已发布

工作描述

• Manage daily contact with the Maintenance and Repair Organisation regarding specific administrative needs. Define work requirements for Engine/Module/ Line Replaceable Units (LRU) repairs. Perform technical and commercial review of technical reports and quotations received. Challenge / respond accordingly to industrial partners for MRO of RTM322 engines, modules and LRUs to ensure good value for money whilst not impacting engine availability to the customer.

• Define optimum workscope for each module considering level of repair taking into account damage & available life versus Maintenance Manual limits & customer requirements such as minimum life by working with Maintenance and Repair Organisations.
• Review, challenge and improve ML4 quotations for engines, modules and LRUs with a cost and part saving mind-set. Savings reported monthly as a KPI.
• Discuss Field Event rejection reports produced by Field Service Representatives (FSR) to make correct workscope decisions and to ensure that the ML2 Maintenance Centre (MC) receives the required level of information to support the repair process.
• Review technical documentation of all LRU's arriving at TMUK for dispatch to appropriate Repair sites.
• Represent Safran HE at meetings with suppliers including Safran HE's Repair Centres (RC) and the Military MC.
• Actively participate in the use of Quality processes such as QRQC, quality investigations.
• Responding to queries from MC and RCs regarding UK MOD RTM322 maintenance and repair activities.
• Meet the commitments to the Maintenance Centre in terms of deliveries of required documentation.
• Liaising with the Repair Centre or CERPC CSR to get feedback regarding progress on repair in level 4 facility.
• Generate reports to commercial team as required.
• Booking customer assets in OPX 2 system.
• Administration of incoming components/engines.
• Keeping MC up to date in terms of deliveries, and informing them of any potential delay and the mitigating action
• Help identify ad-hoc commercial opportunities.
• Support the Sales and Customer Service Objectives.
• Identify problems, internal and external, related to customer deliveries and requirements and offering solutions
• Database Management
• To propose the implementation of continuous improvement actions (best practices) and process improvements especially through the improved use of IT e.g. SAP, Excel, PowerBI
• Participation in the Quality Management processes and in particular Quick Response to Quality Concern (QRQC) procedures
• Maintain a tidy and clean work place at all times. Promote housekeeping improvement through 5S participation.

工作要求

Knowledge
o Administration in a complex business to business environment
o A minimum of 5 years relevant aerospace industry experience desired
o Safran HE product knowledge desired
o Understanding of log cards and technical reports desired

Skills
• Good command of the English language, written and spoken
• Self-organised and able to manage multiple ongoing queries/actions/enquiries
• Communication and people skills
• MS Office especially Outlook, Word, Excel
• SAP Knowledge desired
• Basic technical understanding desired
• PowerBI desired

Qualities
• Team worker
• Self-driven
• Consistently delivers on commitments (deliverables on time)
• Friendly
• Eager to learn:
• Innovative

工作的特殊性

Rarely

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赛峰集团(Safran)是一家国际高科技集团公司,业务范围涵盖航空(推进、设备和内装)、防务和航天领域。其核心宗旨是致力于构建更安全且可持续发展的世界,让航空运输更加环保、舒适和便利。赛峰集团业务遍及全球,拥有76800名员工,2021年营业额为153亿欧元。单独或是通过合作,赛峰集团在其核心市场占据全球或地区领导地位。赛峰集团在其技术创新路线图中承诺将大力开展以环境为主导的研发项目。

赛峰集团在2021年被“福布斯”杂志评为该行业的全球第三最佳雇主。

赛峰直升机发动机公司(Safran Helicopter Engines)是直升机动力领域的世界领先者,公司从创立至今已生产超过75,000台发动机。该公司提供各种规格的涡轮发动机,公司的2,500名客户遍布155个国家。

76,800
名员工
27
赛峰集团经营所在国家数量
35
职业类别
  • © Safran