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Customer Support Centre (CSC) - Europe Africa & Middle East Tools and Process Management

已发布
客户支持 Gloucester , 英国 无固定期限合同 全职
已发布

工作描述


Applications are now invited for the above position in our newly created Customer Support Centre (CSC) based in Gloucester, UK. Reporting to the Customer Support Centre Manager, EAME Region your responsibilities will include the following:-

Tools & Process Representative General Responsibilities
• To directly support the new tools integration and performance and solve any issues for EAME customers orders and to be a focal point for the beginning of the Spares order Management activity for the three product divisions of Safran Landing Systems – Landing Gear, Wheels and Brakes, plus Braking, Steering and Monitoring Systems Equipment.
• The Tools integration and performance monitoring includes: Solving any tools issues, Unblocking orders (ETA), Classification correction & improvement of the New IA (Casimir Tool), KOFAX process bugs resolution and Microsoft Dynamics ticket management.
• Ensure master data quality (critical data for process performance identified, business rules clarification, audit carried-out & requested data update)
• Management of other tasks including: Manual order management for customers when booking of orders cannot be supported automatically, allocation of Wheels & Brakes (WB) parts in collaboration with WB teams and in line with contract and process billing of the Services team for such things as: On-wing Repairs (RDAS), Training, Technical Publications, SBH, lease etc
• Close coordination and support needed with direct CSC management and teams including Key Account Management to ensure daily priorities are managed and achieved and if any improvements can be made on the ordering process
• Daily Management of Aircraft on Ground (AOG) activity and support urgent requests from customers in respect of the AOG rules including: Request for Quote (RFQ), Order Entry, Deliveries etc
• Required to support the Global Out-of-Hours AOG Desk by working a weekend day-shift on a rotation basis.
• Promote usage of the many support tools available via our online portal

工作要求

In order to effectively carry out this role, you will need to be able to demonstrate the following competencies:
• Experience of managing customer relationships
• Customer Mindset and Customer focused
• Effective communication skills including both verbal, written and presentation
• Analytical and Problem solving methodology
• A working knowledge of Safran Landing Systems organisation, Systems and Products
• A flexible approach to support Out-of-Hours AOG Management and potential customers visits
• Ideally experience in some of the current applications used including: SAP, MS Dynamics, Office, Sharepoint, CRM etc

Educated to HND standard or above, you will ideally have some experience either within an Airline, MRO or Customer Services position, or within an equivalent role and be able to demonstrate a working knowledge of the general responsibilities outlined above.

工作的特殊性

International travel may also be required.

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赛峰集团(Safran)是一家国际高科技集团公司,业务范围涵盖航空(推进、设备和内装)、防务和航天领域。其核心宗旨是致力于构建更安全且可持续发展的世界,让航空运输更加环保、舒适和便利。赛峰集团业务遍及全球,拥有76800名员工,2021年营业额为153亿欧元。单独或是通过合作,赛峰集团在其核心市场占据全球或地区领导地位。赛峰集团在其技术创新路线图中承诺将大力开展以环境为主导的研发项目。

赛峰集团在2021年被“福布斯”杂志评为该行业的全球第三最佳雇主。

赛峰集团起落架系统公司是飞机着陆和制动功能领域的全球领军者。赛峰集团起落架系统公司与20余家民用、支线、商用和军用飞机制造商建立了合作伙伴关系,为超27,000架飞机提供装备。

76,800
名员工
27
赛峰集团经营所在国家数量
35
职业类别
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